- Guide, coach, and develop branch staff through effective leadership, communication, and accountability.
- Coordinate training and serve as a key resource for branch staff.
- Identify opportunities for customer growth and bank awareness within the community.
- Manage branch performance to achieve financial and operational goals established by the bank’s strategic plan.
- Ensure the branch is operating efficiently and that all equipment, systems, and facilities are maintained to standard.
- Communicate effectively with executive management, peers, and customers to ensure alignment and transparency.
- Make sound lending decisions and provide justification for approvals or denials in compliance with all state and federal fair lending regulations.
- Support customers with consumer loans, assisting staff and underwriters as needed with applications, documentation, and communication.
- Maintain compliance with all policies, procedures, and regulations, including S.A.F.E. Act, BSA, and related requirements.
- Lead daily branch operations and business development activities that provide exceptional service to current and prospective customers.
- Safeguard the security of customers, staff, and branch assets, including information, funds, and facilities.
- Promote the bank in the community through outreach, partnership, and participation in local events.
- High school diploma or GED required; associate degree or higher strongly preferred.
- Demonstrated experience in consumer lending and business development experience strongly preferred.
- Minimum of 7 years of professional experience, including at least 2 years in a leadership role within a banking or credit union environment.
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