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THE SUCCESSFUL CANDIATE WILL HAVE:
Ÿ Extensive construction/multi-discipline claims industry knowledge and contacts
Ÿ An eagerness and enthusiasm to learn and be a part of the Risk Services Practice
Ÿ Strong interpersonal skills and ability to communicate effectively and professionally, both verbally and in writing
Ÿ An ability to excel at multi-tasking, adapting to change and working on tight deadlines to meet our clients’ needs
Ÿ An ability to manage time, prioritize and ensure that deadlines are met without compromising quality
Ÿ Willingness and ability to expand knowledge and effectiveness in the commercial insurance industry by successful completion of extended classes and workshops related to insurance
Core Responsibilities:
Ÿ Responsible for providing claim advice to clients including evaluating coverage for loss scenarios, advocating for coverage including authoring responses to adverse coverage positions & advising clients and internal teams on coverage issues
Ÿ Evaluate claim processes and author solutions for improvement. This includes negotiating best in class claim handling procedures with insurers and third-party claim administrators.
Ÿ Participate in formal presentations to prospective and current clients. Examples are Claim Strategy Meetings, Claim Service Capabilities Presentations & Claim Kick-off Meetings.
Ÿ Development of Claims Reporting Procedures for external clients
Ÿ Developing and maintaining Service Plans for external clients
Ÿ Ensure that Lockton policies, procedures and standards are followed
Ÿ Deliver customer service as directed
Ÿ Attend staff meetings, department meetings, educational workshops, and industry and trade meetings
Ÿ Bachelor’s degree in a business-related program or equivalent education and/or experience required.
o   Industry designations a plus: AIC, CIC, ARM, CRIS or CPCU
Ÿ 5 – 7 years claim experience with insurance broker, carrier or third-party claim administratorÂ
Ÿ Strong knowledge of commercial property/casualty coverages and claims Â
Ÿ Familiarity with construction claims, contracts, project management and industry best practices
Ÿ Prior experience with resolving Chapter 558(Florida Statute) construction defect claimsÂ
Ÿ Working knowledge of Microsoft products (Word, Excel, Outlook) or similar software applications
Ÿ Demonstrated ability to report claims to the appropriate insurance carriers accurately and promptly on behalf of Lockton clients
Ÿ Ability to organize, analyze & present claims/loss data
Ÿ Utilization of carrier and TPA on-line systems to monitor claim progression and deliver reports
Ÿ Proven ability to organize & manage time in order to meet deadlines
Ÿ Demonstrated ability to understand and execute oral and written instruction
Ÿ Demonstrated professional and tactful negotiation and persuasion skills
Ÿ Demonstrated interpersonal communication skills and ability to interact with Associates at all levels of responsibility
Ÿ Ability to communicate professionally with internal and external clients and develop strong client relationships
Ÿ Demonstrated analytical and problem-solving skills, including research and investigation
Ÿ Demonstrated understanding of when to proceed alone and when to involve other Associates
Ÿ Extensive insurance industry knowledge through experience and/or course work
Ÿ Demonstrated ability to instill confidence and comfort in external clients so that clients look to Lockton not just as an insurance broker, but as a business partner
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