Administrative Support Representative

Objective:

The Administrative Support Representative is responsible for working with the supervisor on all issues to ensure all are documented, resolved, and all action plans and resolutions are communicated

Key Deliverables:  

1. Monitor and provide communication to Driver’s on routes and ensure freight is being delivered on-time and error-free
2. Run necessary reports and daily metric tracking
3. Distribute outbound/inbound and documents corresponding number and details
4. Provides administrative support wherever needed throughout dock operations
5. Receives, sorts, and provides paperwork to drivers
6. Provides customer service to carrier partners, customers, and drivers at all times
7. Other duties as assigned

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Competencies: 

1. Two (2) years’ administrative and/or customer service experience
2. Dispatching experience or logistics/transportation experience is a plus
3. High School Diploma or equivalent
4. Excellent computer skills including Microsoft Office (Word, Excel, Outlook)
5. Ability to communicate with customers and transportation companies with great professionalism
6. Excellent written and verbal communication skills

Supervisory Responsibilities:

This position has no supervisory responsibilities.

Position Type / Expected Hours of Work:

This is a full-time position; specific hours vary based on the location, typically Monday through Saturday, 32-40 hours per week. Evenings, overnights, and weekends are required based on location and needs of business.

Background and Experience:

1. High school diploma or equivalent experience.
2. Proven success as a dock/warehouse team member.

Work Environment:

This job operates in a fast-paced warehouse environment with unforgiving surfaces as well as hot and cold climates, with a variety of noises and odors. 

Physical Demands:

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job.   

Other Duties:

This job description is not designed to cover a comprehensive listing of activities, duties or responsibilities required of the team member for this job. Duties, responsibilities, and activities may change per location based on business needs as well as change at any time with or without notice