Sales and Marketing Administrator

The Sales and Marketing Administrator position is responsible for driving sales for broadband, TV, Managed Wi-Fi, and mobile services, engaging with potential and existing customers, managing leads, and supporting sales efforts through outreach strategies.

Reports to: Manager of Customer Operations

Department:  Customer Operations                           

Classification: Hourly

Essential Duties and Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• 
  Phone Outreach to Leads: Contact past inquiries, existing customers, and prospects interested in upgrades or new services. Documenting contact in MACC CRM’S (Residential) and Salesforce (Business)
• 
  Upsell Existing Customers: Review current customer plans and identify opportunities to enhance their services.
• 
  Follow-Up on Previous Conversations: Reconnect with potential customers who never completed the ordering process.
• 
  Appointment Setting: Schedule in-home consultations for customers interested in switching or upgrading services. Residential/Business cold calling
• 
  CRM Management: Log sales activity, track follow-ups, and update lead statuses in Salesforce.
• 
  Neighborhood Presence: Represent the company at community events, set up information booths, and distribute promotional materials.
• 
  Marketing Collaboration: Work closely with the marketing team to develop and execute sales campaigns.
• 
  Customer Service Support: Provide information and answer inquiries regarding company products and services.
• 
  Performs other duties as assigned

Access to Sensitive Areas and Information

• CPNI and other sensitive customer information
• Sales and Marketing offices
• Sales and Marketing budget

General Qualifications

• Excellent verbal and written communication skills
• Excellent interpersonal and customer service skills
• Excellent organizational skills and attention to detail
• Strong analytical and problem-solving skills
• Ability to work independently and as part of a team
• Willingness to participate in community outreach and sales initiatives
• Thorough understanding of principles and methods used to promote, display, and sell products and services
• Self-Motivated with excellent organizational skills
• Familiarity with CRM systems (Salesforce)
• Proficient with Microsoft Office Suite or related software

Education and/or Experience

• At least three years of experience in a related field required
• Bachelor’s degree in Business, Marketing or related field preferred
• One year of telecommunications experience preferred

Supervisory Responsibility

This position has no supervisory responsibility.

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.

The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Position Type/Expected Hours of Work

This is a full-time position, Monday through Friday, from 8:00 a.m. to 5:00 p.m., with potential for weekend events as needed

Travel

Travel is expected for this position.

AAP/EEO Statement

JBN Telephone Company, Inc. and Giant Communications, Inc. (Company) provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics.  In addition to federal law requirements, Company complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.  This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Company expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.  Improper interference with the ability of Company’s employees to perform their job duties may result in discipline up to and including discharge.