Analyst/Senior Analyst Customer Experience

Under the direction of the Manager, this position will unleash the power of our Customer Feedback ecosystem throughout the company by formulating, communicating and tracking actionable recommendations based on their analysis of collective customer insights and other customer data points. This individual will bring a strong curiosity, problem solving, data analysis, collaboration, data visualization, and consultative skills to work hand-in-hand with internal ownership teams to listen, understand and deliver on our customers’ needs. This position will help to strategically advance how Bank of Hawaii, creates, measures, understands, and improves our customer interactions and solutions. Ensures compliance with all applicable laws, regulations, regulatory requirements and Bank policies and procedures, including but not limited to those related to Fair Banking, Anti-Money Laundering laws and regulations, Bank Secrecy Act and USA PATRIOT Act.