SUMMARY OF POSITION

The Chief Mission Delivery Officer (CMDO) is responsible for ensuring that all departments directly related to the girl experience and delivery of mission are coordinated and working together seamlessly for the well-being of the organization. This person provides leadership, direction, and support resulting in innovation, collaboration, increased membership, an elevated volunteer experience, quality programming, and increased retention. Integrating all functions related to achieving organizational growth, satisfaction, and loyalty are essential to the success of this role.

ACCOUNTABILITIES

· Serve as a key member of the GSH’s leadership team helping to establish priorities, launch new initiatives, align resources, adapt systems, and champion change.

· Responsible for oversight of all council properties to ensure quality programming.

· Responsible for the execution and implementation of GSH’s vision set by the CEO and co-developed strategic plan.

· Integration of membership services throughout the council as well as oversight of activities that support council-wide member satisfaction, customer service, annual recruitment and retention goals.

· Accountable for the safety and well-being of members and compliance with GSUSA standards, applicable state and federal laws.

· Provide direction, leadership, and management of the assigned staff to ensure effective development, communication, and integration of the tools, resources, and systems required to deliver a nationally consistent leadership development experience for girls within the GSH Council jurisdiction.

· Keep abreast of trends and issues in the community affecting girls, volunteers and council services.

· Keep current on GSUSA’s policies, priorities, changes, and requirements related to the Girl Scout Leadership Experience and membership philosophy and strategies.

· Lead the creation and implementation of a comprehensive, multifunctional plan for program enrichment, membership growth and retention, along with volunteer engagement and development.

· Direct the development and implementation of a council-wide program plan and various program delivery systems designed to meet the needs of girls, grades K-12 from diverse communities and backgrounds.

· Accountable for identifying and creating any new SOP’s that may be required to improve mission delivery.

· Provide high-level conflict resolution as needed and be the main POC for escalated member cases.

· Maintain risk management and business continuity plans for council operations.

· Lead the crisis management and emergency response team.

· Promote Girl Scout visibility and strengthen the Girl Scout image in the community.

· Responsible for creating the annual budget related to mission delivery in collaboration with department directors.

· Lead, motivate, and retain a high performing staff. Evaluate and manage team performance based on established standards.

· Actively support and promote the council’s commitment to excellent customer service, membership growth, community visibility and safety.

QUALIFICATIONS

Education, Experience, & Certifications

· Bachelor’s degree in a related field or equivalent professional experience.

· Minimum 3 years’ experience at an executive level preferably with a non-profit or membership-based agency.

· Must have supervisory experience leading a team.

· Must have volunteer management experience.

· Knowledge of Girl Scouting preferred.

Skills & Competencies

· Excellent technical computer skills in Microsoft Office including Word, Excel, Outlook, and customer relationship management systems (Salesforce preferred).

· Demonstrated strategic thinking, analysis, and negotiation skills to identify and resolve conflict.

· Ability to demonstrate a high level of professionalism while networking in the public arena.

· Ability to communicate with clarity, empathy, and conviction about the organizational mission and its importance to the public.

· Demonstrated ability to handle sensitive information and maintain confidentiality.

· Demonstrated experience in the development and administration of budgets.

· Ability to analyze data and use it to drive decision making.

· Ability to give, receive, and analyze information, prepare written materials, articulate goals and create action plans.

· Ability to work independently and prioritize work while managing multiple and competing deadlines.

Additional Requirements

· Ability to work a flexible schedule including some evenings and weekends.

· Ability to travel as needed.

· Must have personal transportation, possess a valid driver’s license, personal auto insurance, and meet the Council insurance company’s requirement for coverage.

· Subscribe to the principles of the Girl Scout Movement and become a registered member of GSUSA.

· Successfully pass background investigation.

PHYSICAL DEMANDS & WORK ENVIRONMENT

The employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls including the operation of computer keyboard, calculator, copier machine and other office equipment; reach with hands and arms; climb stairs; balance; bend and stoop, kneel, crouch or crawl; talk or hear within normal range for telephone use. The employee must occasionally lift and/or move up to 25 pounds. The employee must have close visual acuity to perform activities such as viewing a computer terminal, preparing and analyzing data and figures, extensive reading, and driving. Frequent high stress work may be required in dealing with volunteers/staff.

DISCLOSURE & ACKNOWLEDGEMENT

The statements above reflect the essential functions and qualifications for this job, but should not be considered an all-inclusive listing. Employees may be asked to perform other duties as needed to ensure the smooth functioning of council operations. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Please be advised that this document should not be construed, in any manner, as a contract of employment.

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