Coordinator Recreation - Ka Haku, a Hilton Club

The Recreation Coordinator is responsible for delivering exceptional guest service while supporting daily recreation operations, recreational programs, and resort amenities. This role coordinates and facilitates recreational activities for guests of all ages, assists with special events and resort programs, and helps maintain a safe, clean, and welcoming environment throughout all recreation areas. 

The Recreation Coordinator supports the operation of the pool, fitness center, Ofuro, towel desk, and recreational facilities, while promoting guest engagement and enhancing the overall vacation experience. Commitment and dedication to our Spirit of Service culture and Hilton Grand Vacations Values are expected in all interactions with guests, owners, and team members.

A strong commitment to our Spirit of Service culture and Hilton Values is expected in all interactions with guests and team members.

HGV offers outstanding Team Member travel discount programs and much more through Perks at Work, exclusive Go Hilton Travel, HGV Getaway, and RCI Travel, opening access to discounts at over 1500+ brands and resorts. Your daily work location unlocks your specific set of benefits.

Here's why you'll love it here - We offer an excellent benefits package to our full-time Team Members that include:

• Salary Range: $22.50-$23.50 per hour
• Daily Pay
• Medical, Dental, and Vision insurance 
• Financial Wellness - 401k, Life insurance, Company stock purchase program
• Team Member Travel Program - enjoy discounted rates at incredible properties around the globe
• Generous Paid Time Off Program
• Paid Sick Days
• Team Member Recognition and numerous learning and advancement opportunities... and more!

Schedule Details:

The Front Office Department operates seven days a week. You will be assigned to an eight-hour shift within the operating hours of 6 AM to 11 PM, which includes weekdays, weekends, and holidays, based on business needs.

HGV was awarded four out of five stars for fostering a culture of work-life balance and family-friendly benefits, and is one of Newsweek's "America's Greatest Workplaces for Parents & Families." Over the past 30 years, the highest honor we’ve received is the continued loyalty of our Owners, Members and Guests. We’ve also earned accolades for the remarkable work of our dedicated Team Members throughout our resorts, call centers and corporate offices.

Additional Responsibilities Include:

Recreation Programs & Guest Experience

• Coordinate and assist with daily recreational programs and activities for guests and owners of all ages based on guest interests, resort needs, and seasonal opportunities.
• Support and facilitate special events, holiday activities, competitions, mixers, and group recreation programs.
• Assist with recreation program promotion by preparing and distributing activity materials, guest communications, flyers, schedules, and informational handouts.
• Evaluate programs and activities for effectiveness, participation, and guest satisfaction; provide recommendations for ongoing improvement.
• Provide outstanding guest and owner service by responding to inquiries, providing information, resolving concerns, and creating a positive resort experience.

Recreation Operations

• Operate and maintain the towel desk in a clean, organized, and efficient manner.
• Distribute, collect, and manage pool towels while maintaining appropriate inventory levels.
• Rent, distribute, track, and maintain recreational equipment for guest use.
• Set up, inspect, and maintain pool furniture, umbrellas, recreational equipment, and activity areas.
• Monitor inventory levels of towels, recreational supplies, and equipment; communicate shortages and replenishment needs promptly.
• Maintain cleanliness and organization of pool decks, recreation areas, storage rooms, workspaces, and related facilities.

Safety & Compliance

• Monitor pool, fitness center, Ofuro, and recreation areas to promote guest safety and a positive guest experience.
• Enforce all resort, pool, fitness center, and recreation safety rules, regulations, and operating procedures.
• Identify and promptly report safety hazards, maintenance concerns, equipment issues, and operational deficiencies.
• Complete required company training and maintain compliance with all company policies, procedures, and safety standards.

Administrative & Department Support

• Assist with recreation program reporting, surveys, inventory tracking, and operational documentation as assigned.
• Support other resort departments, cross-functional initiatives, and special projects as needed.
• Embodies the Hilton Grand Vacations Values of Hospitality, Integrity, Leadership, Teamwork, Ownership, Now,
• Completes all required Company training/compliance courses as assigned.
• Adheres to Company standards and maintains compliance with all policies and procedures.
• Performs other related duties as assigned.

What are we looking for?

Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering dedication to innovation, quality, and continued growth. At the core of our company’s success are our Team Members.

To fulfill this role efficiently, you must possess the following minimum qualifications and experience:

• High School Diploma, GED, or equivalent
• Less than one year of related experience
• Ability to work outdoors in varying weather conditions. 
• Ability to stand and walk for extended periods. 
• Strong guest service and communication skills. 
• Ability to monitor recreational facilities and enforce safety standards in a professional manner. 
• Ability to lift, carry, push, and pull up to 50 lbs. with reasonable accommodation. 
• Ability to work a flexible schedule including weekends and holidays.

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Associate’s/College Degree
• 1+ years of related experience
• Supervisory Experience
• CPR/First Aid Certification
• Previous recreation, hospitality, resort operations, or customer service experience. 
• Experience coordinating guest activities or events.
• Bilingual Japanese conversational skills.

When you join Hilton Grand Vacations, you join a group of Team Members dedicated to helping Owners and Guests around the world make every vacation they take a memorable one. Hilton Grand Vacations is a leading vacation ownership company bringing our Guests vacation dreams to life.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.