Director I Clinical Support Services– CLCAE & Volunteer Services

We're looking for a Director I Clinical Support Services– CLCAE & Volunteer Services, someone ready to grow with our company. In this position, you'll direct the clinical and support services functions of the Child Life, Creative Arts & Education (CLCAE) department and the Volunteer Services department, along with other departments determined by leadership. You'll provide strategic partnership, leadership, and oversight to design, implement, and evaluate staffing, operations, and programming that support organizational goals. You'll also maintain accountability for operations, administrative, and human resources activities within your designated areas of responsibility, ensuring the delivery of high-quality, cost-effective, developmentally appropriate, family-centered care.

Think you’ve got what it takes?

Job Duties & Responsibilities

Ensure the delivery of safe, high-quality, age-appropriate, cost-effective care and/or service within a family-centered care environment, measured through KPIs, variance analysis, revenue enhancement/expense reduction, patient satisfaction and complaints, regulatory compliance, and new programs/initiatives.

Oversee all aspects of the CLCAE department, ensuring integrated, developmentally appropriate services across inpatient and outpatient settings.

Promote a culture of patient- and family-centered care by setting expectations for interdisciplinary teamwork, communication, and trauma-informed, developmentally appropriate practice across clinical programs.

Oversee Volunteer Services programming to support patients, families, staff, and visitors in partnership with internal and external stakeholders.

Research and incorporate industry standards and best practices across all departments in scope.

Mentor leaders enhance performance and support staff development, as measured by observation, development sessions, and feedback.

Cultivate relationships with internal and external partners (e.g., schools, community agencies, foundations, volunteer organizations) to expand resources and continuity of support for patients and families.

Maintain effective working relationships with medical leadership, direct reports, and interdepartmental liaisons to ensure identified goals are achieved.

Partner with medical and operational leaders to align services with clinical priorities, patient/family needs, and care pathways.

Foster a work climate that promotes employee participation, satisfaction, and organizational commitment, measured by annual survey results, turnover, and employee initiatives.

Implement staff engagement and wellbeing strategies (e.g., debriefing, recognition, workload monitoring) to support retention and resilience.

Develop service/departmental priorities that support the organization's strategic plan and drive continuous improvement, measured by department statistics, benchmarks, and PI initiatives.

Identify opportunities for program growth and sustainability, including workflow standardization, evaluation of new initiatives, and alignment of resources with strategic priorities.

Assess service demand and develop staffing models, coverage plans, and role clarity to ensure consistent services across inpatient and outpatient settings.

Skills & Requirements

Master's degree in health administration, Child Life, Social Work, Education, Business Administration, Organizational Leadership, or a related field required

5 years of supervisory/management experience in child life, patient/family support services, volunteer services, social services, or related healthcare operations required 

Since 1954, Texas Children’s has been leading the charge in patient care, education and research to accelerate health care for children and women around the world. When you love what you do, it truly shows in the smiles of our patient families, employees and our numerous accolades such as being consistently ranked as the best children’s hospital in Texas, and among the top in the nation by U.S. News & World Report as well as recognition from Houston Business Journal as one of this city’s Best Places to Work for ten consecutive years. 

Texas Children’s comprehensive health care network includes our primary hospital in the Texas Medical Center with expertise in over 40 pediatric subspecialties; the Jan and Dan Duncan Neurological Research Institute (NRI); the Feigin Tower for pediatric research; Texas Children’s Pavilion for Women, a comprehensive obstetrics/gynecology facility focusing on high-risk births; Texas Children’s Hospital West Campus, a community hospital in suburban West Houston; Texas Children’s Hospital The Woodlands, the first hospital devoted to children’s care for communities north of Houston; and Texas Children’s Hospital North Austin, the new state-of-the-art facility providing world-class pediatric and maternal care to Austin and Central Texas families. We have also created Texas Children’s Health Plan, the nation’s first HMO focused on children; Texas Children’s Pediatrics, the largest pediatric primary care network in the country; Texas Children’s Urgent Care clinics that specialize in after-hours care tailored specifically for children; and a global health program that is channeling care to children and women all over the world. Texas Children’s Hospital is affiliated with Baylor College of Medicine, one of the largest, most diverse and successful pediatric programs in the nation. 

 To join our community of 15,000+ dedicated team members, visit texaschildrenspeople.org for career opportunities.

 Texas Children’s is proud to be an equal opportunity employer. All applicants and employees are considered and evaluated for positions at Texas Children's without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, gender identity, marital status or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.