General Clerk I 12M

Job Description

Under direct supervision, performs general office support and non-complex clerical duties following established procedures and detailed instructions and knowledge of automated systems.

Responsibilities

Responsibilities

1. Provides clerical support to one or more supervisors.
2. Maintains general office and departmental files, following up on misplaced, misdirected, or misfield materials.
3. Processes documents in accordance with established procedures.
4. Looks up files and retrieves content as requested.
5. May transfer files to storage and set up new files as directed.
6. Other duties as assigned.

Qualifications

Job Qualifications

EDUCATION

High School Diploma or GED

WORK EXPERIENCE

6 months to 1 year

TYPE OF SKILL AND/OR REQUIRED LICENSING/CERTIFICATION

Software HTML Microsoft Office Chancery Certifications/Licensure Equipment Office equipment (e.g., computer, copier)

LEADERSHIP RESPONSIBILITIES

Level 1 -No supervisory responsibilities. May provide occasional work guidance, technical advice, and training to staff.

WORK COMPLEXITY/INDEPENDENT JUDGMENT

-Work and tasks are often straightforward, routine, structured and guided by established policies and procedures. Little, if any, independent judgment is required, outside of making basic choices in the selection and application of established methods. The job receives frequent, ongoing supervision.

BUDGET AUTHORITY

-No budget development activity is required.

PROBLEM SOLVING

-Decisions are made on routine matters affecting few individuals and usually within the confines of the job's own department. Specific job activities and results are typically reviewed closely. There are limited requirements for developing new ideas or changes in methods, procedures, or services.

IMPACT OF DECISIONS

-Follows rules and procedures. Decisions can have minimal or no impact to HISD. Errors can be readily detected, usually by the employee, and, if made, would result in minor expense for correction.

COMMUNICATION/INTERACTIONS

-Basic communication - very little communication required such as receiving basic instructions. Interactions are mostly with customers, own supervisor, and co-workers in own department.

CUSTOMER RELATIONSHIPS

-Follows through with customer inquiries, requests, and complaints. Forwards difficult and non-routine inquiries or requests to appropriate level for resolution.

WORKING/ENVIRONMENTAL CONDITIONS

-Work is normally performed in a typical interior work environment which does not subject the employee to any hazardous or unpleasant elements. Ability to carry and/or lift less than 15 pounds.