Patient Services & Marketing Assistant - Full-Time (Day Shift)

Description

Ascent Emergency Medical Center is growing our team of compassionate and experienced healthcare professionals and is currently seeking a Full-Time Patient Services & Marketing Assistant to join our team.

Bilingual in English and Spanish is REQUIRED.
Schedule flexibility is required.

Ascent EMC is a freestanding Emergency Department with state-of-the-art equipment and a low patient volume, averaging approximately 6–7 patients per 24-hour period.

This is a full-time, 40-hour-per-week hybrid position combining Patient Services Representative (PSR) shifts with marketing and client relations responsibilities.

Responsibilities include but are not limited to:

• Greet patients in a friendly and professional manner.
• Accurately obtain and enter patient demographic, insurance, and financial information into registration software.
• Verify patient insurance information and collect copayments or other required payments.
• Answer incoming calls and direct them appropriately.
• Maintain cash till, financial records, and daily logs.
• Assist with medical records, filing, mail, faxing, copying, and scanning.
• Maintain patient confidentiality and adhere to HIPAA requirements.
• Provide professional and courteous service to patients, visitors, and staff.

Responsibilities include but are not limited to:

• Support ongoing client and community relationships.
• Visit physician offices and other referral sources.
• Assist with outreach and marketing initiatives.
• Coordinate and host lunches, events, and other relationship-building activities.
• Represent Ascent EMC professionally at marketing and community events.
• Maintain flexibility for occasional evening events or activities.

Requirements

Qualifications

• Bilingual in English and Spanish – REQUIRED
• Minimum 1 year of front desk experience
• Previous experience verifying patient insurance information
• High school diploma or GED
• Customer service, client relations, or marketing experience preferred
• Experience working in a medical or healthcare setting preferred
• Basic proficiency with Microsoft Office and billing/registration software
• Strong typing and data-entry skills
• Knowledge of various types of health insurance
• Excellent verbal and written communication skills
• Professional, outgoing, and comfortable interacting with patients, clients, and community partners
• Ability to work independently and manage both administrative and marketing responsibilities
• Ability to lift at least 50 lbs.
• CPR certification required (provided by the facility)

The successful candidate will demonstrate professionalism, reliability, strong interpersonal skills, and the ability to represent Ascent EMC effectively both within the Emergency Department and throughout the community.