Service Project Facilitator

Description

Who we are
ESPEC North America (ENA) is partner in environmental and accelerated reliability test chambers and solutions with a long history and deep expertise in making the world a better place through better quality, higher reliability products.

Mission
We continually aim to grow and evolve by building mutually responsive, innovative partnerships with our customers, vendors, and strategic allies, and creating opportunities for our team members. Our cornerstone is to be the most reliable and accessible supplier of testing solutions.

Exciting news! We're looking for a Service Project Facilitator to join our Installation & Training Department. 

Hours: 8:00am-5:00pm Mon-Fri, Hybrid role - Some Weekend

$87,000/yr - $104,000/yr

Summary

Responsible for supporting the entire cross-functional ESPEC team by developing project objectives, involving all relevant stakeholders, and setting milestones to meet internal and external customer requirements. The Service Project Facilitator identifies, facilitates, and coordinates various projects, strategic goals, and highly technical customer orders. 

Essential Duties and Responsibilities 

· Provides  clear communication to ensure service and installation projects remain on  schedule and milestones are appropriately met. 

· Develops detailed project plans to track progress, provide  follow ups, and ensure that  appropriate resources are available. 

· Frequently  uses Gantt charts, Issue Logs, Microsoft Project, company ERP System, and  other tools. 

· Communicates  project needs to others within the organization.

· Uses appropriate verification  techniques and Walk Around Review to manage changes in project scope,  schedule, costs, and details.

· Creates and maintains comprehensive  project documentation.

· Applies  problem solving principles to all issues, including setbacks, changes,  emergencies and communicates needs to appropriate departments.

· Maintains  regular communication with internal and external customers regarding project  status and any schedule deviations.

· Reports and escalates major project  issues to management as needed.

· Actively  engages in Kaizen improvement throughout the organization, performs risk assessments and  manages variables to minimize project risks.

· Expedites  the processing, design, material requisition, production, shipping and  installation of Custom Jobs and other projects as needed.  

· Coordinates on-site activities when  contractors are used to help on large installations.

· Travels  to and from job sites as needed.

· Moderate  travel up to 25% is required. 

· Presents him/herself professionally  and acts in a courteous and helpful manner.

· Completes  ongoing safety training.

· Regular  physical attendance is required.

Requirements

Qualifications 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability that may be necessary for this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education

· High school diploma or general education degree (GED) required

· Associates degree required. 

Skills and Experience 

· 3 years of previous experience in active project management required. 

· Prior experience managing large projects required. 

· Superior organizational skills required.

· Prior Customer Service experience preferred.

· The ability to read and interpret schematics/drawings is preferred.

· Prior experience within the environmental test chamber industry desired.

Competencies 

· Continuous  Learning: Seeks feedback  to improve performance; pursues training and development opportunities;  strives to continuously build knowledge and skills; shares expertise with  others.

· Job  Knowledge: Exhibits  ability to learn and apply new skills; displays understanding of how job  relates to others; uses resources effectively.

· Problem  Solving: Identifies and  resolves problems in a timely manner; works well in group problem solving  situations.

· Communications: Exhibits good listening and  comprehension; keeps others adequately informed; facilitates project updates  and meetings.

· Cooperation: Exhibits tact and consideration; offers  assistance and support to co-workers; works cooperatively in group situations.

· Oral  Communication: Speaks  clearly and persuasively in positive or negative situations; responds well to  questions; calls and participates in meetings.

· Teamwork: Gives and welcomes feedback; contributes  to building a positive team spirit; puts success of team above own interests;  supports everyone's efforts to succeed.

· Dependability: Exhibits trustworthiness, reliability,  and consistency in performance and behavior. 

· Quality: Demonstrates accuracy and thoroughness;  monitors own work to ensure quality while paying close attention to detail.

· Quantity: Meets productivity standards; completes  work in a timely manner.

· Safety  and Security: Observes  safety and security procedures; reports potentially unsafe conditions; uses  equipment and materials properly.

Language Skills 

· Ability to read and comprehend multiple step instructions (in the English language), short correspondence, and memos. 

· Ability to communicate effectively across all areas of the company. 

Physical Demands 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

· While performing the duties of this Job the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. 

· Regular use of ladders at elevated heights, harness use as required.

· The employee is occasionally required to stoop, kneel, crouch, or crawl. 

· The employee may occasionally lift and/or move up to 20 pounds. 

· Specific vision abilities required by this job include close vision and color vision.

Work Environment 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

· The work environment for this position frequently changes. 

· Employees are expected to adhere to all ESPEC safety standards as well as any site-specific safety standards at a customer’s location. 

· While performing the duties of this Job, the employee is occasionally exposed to moving mechanical parts. 

· The noise level in the work environment is usually moderate.

Guiding Principles

To perform the job successfully, an individual will demonstrate the following Guiding Principles:

· Respect: Respect for people, cultures, and the environment. 

· Improvement: Continuously improve work processes and seek innovation.

· Safety: Prioritize the safety of employees and customers. 

· Effective: Complete work in the most cost-effective and efficient way. 

· Innovative: Take on new challenges to provide cutting-edge optimal solutions for customers.

· Lawful: Adhere to laws in all locations where we work.

· Ownership: Take initiative, be accountable, and have a positive attitude.

· Urgency: Respond quickly and effectively to co-workers and customers.

· Delivery: Set clear expectations and delivers on promises.

· Open-Minded: Be curious, receptive to new ideas, and responsive to changing customer needs.