The Branch Manager leads the people, performance, and day-to-day success of an Idaho Trust branch. This role is accountable for exceptional client experiences, responsible business development, sound branch operations, and a team culture built on collaboration, accountability, and continuous growth. The Branch Manager builds lasting relationships with individuals and businesses, strengthens connections across Idaho Trust, and represents the organization in the community.

Key Responsibilities — Leadership & Team Development

Lead, coach, and develop branch employees through regular one-on-one conversations, timely feedback, training, and clear performance expectations.
Oversee staffing, scheduling, work assignments, hiring, onboarding, and coverage plans to maintain consistent service and operational continuity.
Conduct performance reviews and support meaningful individual development plans; address performance and workplace concerns promptly and fairly.
Build an engaged, service-oriented team that demonstrates professionalism, teamwork, integrity, and care for one another.

Business Development & Client Relationships

Drive branch growth by developing new deposit and lending relationships with individuals and local businesses and expanding existing client relationships.
Lead branch sales and production efforts, establish priorities, monitor progress toward goals, and coach employees in needs-based discovery and appropriate referrals.
Partner with lending, wealth management, trust, and other Idaho Trust teams to connect clients with relevant products and services.
Resolve escalated client concerns with sound judgment, responsiveness, and a focus on long-term trust.
Represent Idaho Trust through community, civic, and charitable involvement and cultivate local business relationships.

Branch Operations & Risk Management

Oversee daily branch operations and ensure reliable service, appropriate staffing, and effective contingency coverage, including when the Branch Operations Supervisor is absent.
Maintain working knowledge of branch functions and provide hands-on support or arrange qualified coverage when needed.
Ensure branch procedures, controls, and practices align with Idaho Trust policies and applicable banking laws and regulations; complete required training.
Identify, escalate, and help resolve operational, service, compliance, and risk concerns in partnership with appropriate internal teams.
Coordinate proper maintenance, safety, and professional presentation of the branch facility.

Supervisory Responsibilities

Directly supervise the Branch Operations Supervisor, Universal Bankers, and Tellers, as assigned; carry out supervisory responsibilities in accordance with Idaho Trust policies and applicable law.

Qualifications

High school diploma or equivalent.
Three to five years of management experience in a banking environment preferred.
Strong knowledge of branch operations, banking products and services, lending policies, and client relationship management.
Demonstrated ability to lead teams, develop business, manage competing priorities, and communicate effectively with clients and colleagues.
Proficiency with standard office technology and banking-related systems; sound judgment, discretion, and dependability.

Additional Expectations

Perform other duties as assigned. Consistently demonstrate Idaho Trust’s commitment to client service, ethical conduct, collaboration, and repeatable excellence.

This description summarizes the general nature of the role and is not an exhaustive list of duties. Responsibilities may evolve based on business needs.

Learn more about this Employer on their Career Site