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Job purpose
The Sales Support Representative strengthens field sales execution by providing responsive operational, customer, product, and order support to Account Sales Managers and VMI personnel. The role helps protect customer service, improve order flow, supports account growth, and frees customer-facing team members to spend more time developing relationships and advancing sales opportunities.
Essential Job Functions
- Support for Account Sales Managers
- Assist Account Sales Managers with account setup, product conversions, quote preparation, sampling, follow-up, and opportunity advancement.
- 聽 Assist Account Sales Managers in maintaining customer inventory bins, racking, cleaning, and relabeling.
- 聽聽 Assist Account Sales Managers in maintaining customer crimping equipment to include trouble shooting issues, cleaning, and recalibrating.
- 聽聽 Help maintain accurate key-account profiles, customer contacts, call notes, product usage, competitive information, and identified growth opportunities.
- Gather vendor, product, market, and competitive information that helps the Account Sales Manager position Royal Brass & Hose effectively.
- 聽 Support agreed account sales and gross-margin growth plans by helping assess account potential, track actions, and follow through on commitments.
Support for VMI Operations
- 聽 Provide backup coverage for VMI routes if needed.
- 聽聽 Assist with training and monitoring VMI personnel to promote consistent, timely, and high-quality service.
- 聽聽 Coordinate with VMI personnel and Account Sales Managers so field activity, customer requests, and sales opportunities are communicated and acted upon.
Customer & Technical Support
路聽聽 Respond to customer questions regarding products, applications, order status, availability, and delivery.
路聽聽 Provide product application or technical assistance within the employee鈥檚 level of training; involve the appropriate internal or vendor resource when additional expertise is needed.
路聽聽 Set realistic expectations, resolve service issues, meet commitments, and maintain an exceptional-customer-service mindset.
路聽聽 Identify recurring customer issues or service deficiencies and communicate them to the Director of Mining/RSM and appropriate upstream stakeholders, including use of the QIR process when applicable.
路聽聽 Travel to customer locations or company facilities, including occasional overnight travel, when business needs require.
路聽聽 Participate in customer setups, VMI installations, product conversions, and other field-support projects.
路聽聽 Perform other related duties assigned by the Director of Mining/RSM needs.
Required Competencies
路聽聽 Customer focus and relationship support
路聽聽 Problem solving
路聽聽 Product and application learning
路聽聽 Organization, prioritization, and attention to detail
路聽聽 Clear verbal and written communication
路聽聽 Teamwork across sales, VMI, purchasing, parts data, warehouse, and vendors
路聽聽 Sound judgment regarding priorities, commitments, and escalation
路聽聽 Proficiency with Microsoft Excel, PowerPoint, Word, and company business systems
Qualifications
路聽聽 High school diploma or GED required; bachelor鈥檚 degree preferred.
路聽聽 Prior customer service, inside sales, sales support, industrial distribution, VMI, purchasing, or order-management experience preferred.
路聽聽 Experience with hose, fluid power, OEM, or MRO products and markets is desirable.
路聽聽 Mechanical aptitude and willingness to build product and application knowledge.
路聽聽 Valid driver鈥檚 license and a safe driving record for assigned travel.
路聽聽 Ability to work effectively in a team environment and communicate with customers one-on-one or in groups.
路聽聽聽 Not restricted by an applicable non-compete or non-solicitation agreement; must meet company employment requirements.
Working Conditions & Physical Requirements
路聽聽 Work is performed in office, warehouse, company vehicle, and customer-site environments, including occasional outdoor conditions.
路聽聽 Ability to travel to customer sites and company locations, with occasional overnight travel.
路聽聽 Ability to stand, bend, walk, and perform job-related material handling during the workday.
路聽聽 Ability to lift up to 50 pounds, with reasonable accommodation where applicable.
Ability to work independently, solve problems, comprehend customer needs, plan work, and communicate product or service information.
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