Restaurant Systems Analyst

Who We Are

At BJ’s Restaurants, we’ve been bringing people together to celebrate life’s moments since 1978. We’re more than a restaurant, we’re a team of passionate people who take pride in creating great food, memorable experiences, and a workplace where everyone feels valued.

We're looking for a Restaurant Systems Analyst to join our Information & Technology Services team. In this role, you'll help support and enhance the technology that powers our restaurants nationwide. From point-of-sale systems and kitchen technology to new system implementations and upgrades, you'll play a key role in ensuring our restaurant teams have the tools they need to deliver exceptional guest experiences.

What You'll Do

As a Restaurant Systems Analyst, you'll serve as a subject matter expert for BJ's core restaurant technology platforms while partnering with Operations, Finance, Marketing, and IT teams to drive innovation and operational excellence.

• Serve as the in-house expert for restaurant technology systems, including POS, Kitchen Display, Table Management, and related platforms
• Manage major system upgrades, enhancements, and implementations from planning through deployment
• Lead and support restaurant technology projects, ensuring successful execution and adoption
• Evaluate, test, and deploy new functionality across restaurant systems and solutions
• Partner with Operations, Marketing, Finance, and other business teams to develop technology solutions that support business objectives
• Provide technical expertise during project planning, testing, configuration, and implementation phases
• Support new application, system, and process deployments across the IT organization
• Serve as an advanced escalation point for complex restaurant systems issues and troubleshooting
• Collaborate with technology vendors and service providers to optimize system performance and resolve issues
• Evaluate new hardware and software solutions to support restaurant operations
• Develop system documentation, training materials, and user support resources

What You'll Bring

• Experience supporting and maintaining restaurant or retail POS systems preferred
• Strong technical aptitude and ability to quickly learn new systems and applications
• Excellent problem-solving and analytical skills with the ability to diagnose complex issues and identify effective solutions
• Strong understanding of Windows environments, networking concepts, databases, and system integrations
• Ability to balance project work, system maintenance, support requests, and competing priorities
• Strong organizational skills and ability to manage multiple projects simultaneously
• Excellent communication skills with the ability to translate technical concepts for non-technical audiences
• Ability to remain calm, professional, and solution-focused in fast-paced environments
• Experience working collaboratively across departments and with external technology vendors
• Ability to maintain confidential information and exercise sound judgment

Additional Requirements

• Availability to support after-hours and weekend system maintenance or issue resolution as needed
• Ability to participate in an on-call support rotation
• Availability for occasional local and domestic travel

Salary Range

USD $70,000 – $80,000 annually plus bonus eligibility and comprehensive benefits.

This salary range reflects the anticipated compensation for this role. Final salary within the range will be determined based on factors such as geographic location, relevant experience, and other job-related qualifications.

Benefits that matter… Live your best life!

• Competitive salary and bonus opportunities
• 401(k) with company match to help you plan for the future
• Comprehensive medical, dental, and vision benefits
• Paid time off and company holidays
• Free and discounted meals
• Career growth and advancement opportunities
• Financial wellness and life planning resources
• Employee discount program and additional lifestyle perks
• A collaborative culture built on teamwork, innovation, and celebrating wins

Proof of eligibility to work in the U.S. required.

Equal Opportunity Employer