NOC Technician

Description

ABOUT SOURCEPASS:  

Since Sourcepass was founded in 2020, we’ve been transforming how businesses experience IT. As a national managed service provider (MSP), we deliver far more than tech support. We help companies align their technology with their business goals, reduce risk, and unlock new levels of efficiency. Whether it’s a fast-growing startup or an established enterprise, Sourcepass provides the expertise, scalability, and human touch to help our clients thrive in a digital-first world. Sourcepass is owned and operated by technology, security, and managed services experts who are passionate about delivering an IT experience that clients love.

Join us and be part of our journey toward even greater accomplishments.  

POSITION SUMMARY: 

This is an ideal opportunity for a recent technical school graduate looking to get their start at a fast-growing technology company. As a member of our team, you’ll gain hands-on exposure to a wide range of products and services, along with meaningful opportunities for continued learning, professional growth, and career advancement. A NOC Imaging Technician is to provision and stage endpoint and network hardware, maintain documentation and inventory, and manage shipping and receiving. This is a full-time, on-site role based at our headquarters location in Melville, NY.  

RESPONSIBILITIES:

•Provision new PC’s/Tablets/Thin Clients 

•Stage and baseline servers/firewalls/switches and other network equipment 

•Update and verify documentation of hardware configurations 

•Process inventory 

•Handle shipping/receiving 

Requirements

• Knowledge of Windows 10/11 installation, configuration, and troubleshooting 
• Knowledge of basic subnetting 
• Knowledge of OSI Model 
• Positive, motivated learner with strong communication skills and keen attention to detail 
• Customer-service mindset focused on reliability and user experience
• A desire to improve skillset by earning industry certifications (We pay for them!) 
• Strong troubleshooting skills with a methodical, documentation-first approach 
• Comfortable following standard operating procedures for imaging, deployments, and supporting workflow with suggestions for improvement 
• Demonstrates strong ownership and accountability in resolving issues
• Ability to multitask and prioritize issues based on severity and SLA impact
• Likes to have fun and laugh with a great team  

Sourcepass participates in the E-Verify program. As required by federal law, employees must complete an Employment Eligibility Verification (Form I-9) upon hire. Through the E-Verify program, Sourcepass will verify the identity and employment eligibility of all individuals hired to work in the United States. Sourcepass is also proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for everyone. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected status. We can’t wait to see what unique perspectives you’ll bring to our team!