Job Purpose: The Operations Manager oversees the daily workflow of all staff for specific offices and assigns responsibilities to ensure efficient operations. The position reports to the Chief Executive Officer regarding the provision of services to patients and adherence to schedules, established program policies and procedures, and applicable federal, state, local, and accrediting agency regulatory requirements. This is a salary and "exempt" position, as defined by the U.S. Department of Labor and has the potential for bonuses.

Essential Duties and Responsibilities:

Directs office activities and functions to maintain efficiency and compliance with company policies and outside accrediting agency policies (HRSA, OIG, BHSO, AODE, BHL).
Measures productivity per provider by analyzing ECW reports and provides feedback.
Assists clerical and support staff with their assigned duties, particularly when more advanced, skilled, or sensitive work is required. Specifically, overseeing collection of all co-pays and verifying insurances.
Coordinates with other support departments such as human resources, finance, and operations to ensure successful office operations.
Establishes and oversees office staff agendas/meetings.
Monitors and verifies scheduling for office providers and counselors.
Oversees telephone services, email correspondence, and mail distribution of offices.
Maintains office supply inventory and facilitates office inspections.
Monitors budget vs. actual productivity.
Monitors finished/unfinished notes.
Monitors employee time-off requests, vacation, and overtime.
Monitors discharge process.
Other duties may be assigned.

Additional Duties and Responsibilities:

Coordinates with HR to recruit, interview, hire and train all new staff in the offices.
Provides constructive and timely performance evaluations.
Coordinates with HR to discipline and terminate employees in accordance with company policies.
Attends monthly meetings to discuss office operations.

Qualifications/Education:

5 years' experience in office management or related field preferred.
Previous medical office exposure.
Must have a bachelor's degree in business or another related field or equivalent job experience.
Registered Nurse (RN) experience preferred, but not required
Valid Driver's License

Essential Knowledge, Skills, Abilities, and Personal Characteristics:

Excellent managerial and supervisory skills.
Extensive knowledge of operations management.
Ability to interpret financial data as needed to set production goals.
Excellent organizational skills and attention to detail.
Proficient in Microsoft Office Suite or similar software.

PHYSICAL DEMANDS: Physical demands described are representative of those that must be routinely met by an employee to successfully perform the essential duties of this position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.
• Ability to lift up to 25 pounds.
• Ability to perform job responsibilities in a facility with multiple levels and without elevator or mechanical transportation.
• Operates a computer and keyboard.

WORK ENVIRONMENT:
Working conditions described are representative of those that must be met by an employee while performing the
essential duties of this position. Reasonable accommodations may be made to enable qualified individuals with
disabilities to perform the essential duties.
Smoke-free working environment.
This position description is not intended to be a complete list of all responsibilities, duties or a skill required for the job
and is subject to review and change in accordance with the needs of OVP Health and contractual obligations.

EEO STATEMENT
OVP Health Care provides equal employment opportunities (EEO) to all employees and applicants for employment without
regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements,
OVP Health care complies with applicable state and local laws governing nondiscrimination in employment in every
location in which the company has facilities. This policy applies to all terms and conditions of employment, including
recruiting, hiring, placement, promotion, termination, layoff, recall, transfers, leaves of absence, compensation and
training.
OVP Health Care expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual
orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper
inference with the ability of OVP Health Care employees to perform their job duties may result in discipline up to and
including discharge.

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