Patient Assistance Coordinator - Marshall Pharmacy

Job Responsibilites:

• Provides friendly customer service
• Assists Pharmacist in providing effective, appropriate, and safe pharmacy services.
• Performs all pharmacy dispensing functions with accuracy and efficiency, including but not limited to data entry, pill counts, fill, POS, third party rejections. 
• Assists Patients with getting financial support if needed, including verifying patient eligibility, foundation assistance, manufacturer copay assistance, and/or 340B resources.
• Follows all policies and procedures, to ensure all patients are taken care of and all information is relayed appropriately.
• Answers telephones quickly and with courtesy.
• Pulls and counts medication from the shelves accurately and according to the label.
• Follows all laws set forth by the West Virginia Board of Pharmacy.
• Maintains accurate and complete patient records, including allergies, updated insurance information, prescriptions, etc.
• Assists in inventory management to meet patient and financial needs
• Assists with prior authorizations, including notifying the patient and provider and working for resolution.
• Informs pharmacist of any alerts from the pharmacy system, including contraindications, interactions, and allergies.
• Participates in maintaining sanitary and safe practices.
• Maintains regular attendance and follows all policies and procedures.
• Promptly reports any allegations of impropriety to the HR dept.
• Remains free from exclusion under the OIG and SAMS Medicare/Medicaid lists.
• Works with clinical pharmacy department and staff on specialty prescription needs
• Must be able to cope with the mental and emotional stress of the position.
• Performs additional duties as assigned.
• Assist in all processes as required by the specialty pharmacy accrediting bodies.
• Assists in any and all staff huddles and meetings.
• Assures correct delivery of all patient’s medications.
• Works with patient assistance technician on financial needs for patients
• Routinely checks foundations for financial needs
• Maintains complete and accurate patient records
• Assists with the quality improvement process
• Stays up to date with all training and licensing requirements
• Assists with accreditation audits and preparation

Education: High School Diploma or GED required. Must hold current National Certification or equivalent.

Experience: Minimum 2 years’ experience in a retail pharmacy position.

Internal applicants must call HR at ext. 11653 to determine eligibility before applying.