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  4. Communications Representative - Communication Center - FT - 2nd Shift

Communications Representative - Communication Center - FT - 2nd Shift

Huntsville Hospital Health System
Posted a month ago, valid for 9 days
Location

Huntsville, AL, US

Salary

Competitive

Contract type

Full Time

Life Insurance
Tuition Reimbursement
Employee Discounts

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Sonic Summary

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  • The position involves answering telephones, greeting callers professionally, and facilitating referrals to physicians and services.
  • Candidates should have a High School diploma or GED and preferably previous experience in customer service, reception, or dispatch roles.
  • The job requires excellent communication skills, familiarity with medical terminology, and the ability to type at least 25 words per minute.
  • Huntsville Hospital offers competitive benefits, including medical, dental, and retirement options, along with opportunities for education and professional development.
  • While the salary is not specified, the role is part of a recognized healthcare system that values employee growth and community service.

Overview

Answers telephones, greeting all callers in a professional manner. Responsible for facilitating referral to area physicians, hospitals and community services. Listens to requests from patients or customers and accurately dispatches requests and information to the appropriate persons. Accurately communicates and dispatches Emergency Codes utilizing the Aionex Focus system. Promptly and accurately initiates offline procedures when indicated. Responsibilities include maintaining equipment, activity logs and checklists. Answers multiple incoming telephone lines to the hospital switchboard. Obtains necessary information and transfers calls to correct department or patient room extension. Provides information to callers as appropriate

Qualifications

Minimum Knowledge, Skills and Experience required: Education:High School/GED required. Experience:Previous experience in customer service, receptionist or a dispatch role preferred. Additional Skills/Abilities:Must possess Keyboard/PC/Windows skills. Must be able to type 25 WPM, automated telephone equipment operation skills desired. Excellent communication skills necessary. Familiarity with medical terminology desired.

About Us

Build your career with us

At Huntsville Hospital, Huntsville Hospital for Women & Children and Madison Hospital, you’ll find meaningful work, supportive teams and opportunities to grow within a locally governed, nonprofit health system committed to the communities we serve. Our workplace culture has earned national recognition, including Newsweek’s America’s Greatest Workplaces in Health Care 2026 and Forbes’ America’s Best-in-State Employers 2025. Huntsville Hospital is the region’s primary referral center for advanced and specialty care, home to a specialized Orthopedic & Spine Tower, a Level III Regional Neonatal ICU and North Alabama’s Level I Trauma Center. Together, our three Madison County hospitals have 971 licensed beds and offer career opportunities across a wide range of specialties and care settings. Employees have access to continuing education, Shared Governance, Clinical Ladder, Nurse Residency, tuition assistance, child care, wellness resources, an on-site employee pharmacy and health clinic, and more. We are proud to be an equal opportunity employer and a partner in the U.S. Army Partnership for Your Success (PaYS) Program.

Huntsville Hospital Benefits:

We are committed to providing competitive benefits. Our benefits package for eligible employees includes medical, dental, vision, life insurance, flexible spending; short term and long term disability; several retirement account options with 401K organization match; nurse residency program; tuition assistance; student loan reimbursement; On-site training and education opportunities; Employee Discounts to phone providers, local restaurants, tickets to shows, apartment application and much more!

 

Learn more about Huntsville Hospital Health System:

  • Careers: https://careers.hhsys.org/careers-home
  • Benefits: https://careers.hhsys.org/why-hh-health/benefits/benefits-at-huntsville-hospital/
  • Education & Professional Development: https://www.huntsvillehospital.org/education
  • Life In Huntsville: https://www.huntsvillehospital.org/about-huntsville-al


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By applying, a Huntsville Hospital Health System account will be created for you. Huntsville Hospital Health System's Privacy Policy and Terms & Conditions will apply.

SonicJobs' Terms & Conditions and Privacy Policy also apply.