IT Technician

Arrise Solutions India Private

Posted a month ago, valid for 12 days

Hyderabad, Hyderābād, Telangana

Competitive

Full Time

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Sonic Summary

The job requires a candidate to troubleshoot and resolve complex issues related to Microsoft 365 applications and various operating systems including Windows, Mac, and Linux.
Responsibilities include handling M365 app errors, networking issues, and administering Active Directory and Entra ID on laptops and mobile devices.
The position involves remote troubleshooting using tools like TeamViewer and configuring meeting room hardware and AV equipment.
Candidates must have a minimum of 4 years of relevant experience and demonstrate strong written and verbal communication skills with a neutral English accent.
The salary for this position is competitive, though specific figures are not provided in the job description.

Key Responsibilities:

• Troubleshoot and resolve complex issues related to:

• Microsoft 365 (Outlook, Teams, SharePoint, OneDrive, Intune, Defender etc.).

• Windows, Mac, Linux OS trouble shooting and installation.

• M365 app errors, networking /VPN/ connectivity & performance issues.

• All Linux, Mac and Windows software installation and troubleshooting.

• JIRA & Confluence.

• Handle remote troubleshooting via tools such as TeamViewer

• Administer and troubleshoot issues related to: Active Directory (AD) and Entra ID in laptops and Mobile phones.

• Configure / Maintain meeting room hardware, AV equipment, and printers.

• Ensure timely resolution within SLA/SLO, escalate appropriately where needed.

• Maintain high-quality interpersonal communication and demonstrate a neutral, fluent English accent in all end-user interactions.

• Minimum 4 years of relevant experience, with strong written and verbal communication with a neutral and clear English accent.

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