Customer Service Representative

Job DetailsJob Location: Indianapolis - Indianapolis, IN 46254Position Type: Full TimeSalary Range: $17.00 - $19.00 HourlyJob Shift: Day About the Role We are seeking an experienced, high-energy Customer Service Representative (CSR) to join our team. This is not a basic retail desk job—it is a fast-paced, high-touch account management role supporting commercial clients, house accounts, and key industry professionals. In this position, you will serve as a vital operational partner to our senior sales team, helping manage top-tier client relationships, execute complex orders in a high-volume environment, and build long-term account loyalty. Key Responsibilities: Sales Team Support & Account Co-Management Partner directly with top sales representatives to support their key accounts, handle order entry, and manage day-to-day client requests. Serve as the primary internal contact for high-value clients when sales representatives are out of the office or in the field. Prepare quotes, follow up on pending proposals, and assist sales leaders with order tracking and account logistics. Commercial Account Support & Consultation Act as a dedicated point of contact for commercial and house accounts via phone, email, and in-person consultations. Provide expert product recommendations, offer inventory solutions, and proactively suggest alternatives for out-of-stock items. Deliver accurate, real-time pricing and availability to high-volume buyers operating under tight deadlines. Order Processing & Inside Sales Growth Process complex, multi-item commercial orders accurately in our system with high attention to detail. Identify and capture upsell/cross-sell opportunities, volume discounts, and add-on sales during routine account interactions. Resolve product or delivery discrepancies swiftly and professionally to maintain uninterrupted service for our clients. Account Management & Relationship Building Manage relationships with established accounts to maximize retention, satisfaction, and order frequency. Gather client feedback and market trends to collaborate with our buying and operations teams. Maintain clean, updated records, account pricing structures, and communication logs in our system. Qualifications Qualifications & Requirements Required Experience: 2+ years of dedicated B2B customer service, sales support, commercial order entry, or wholesale distribution experience. (Note: Standard retail/cashier experience alone does not meet this requirement.) Technical Skills: Proficiency in order management/ERP software, CRM systems, and fast/accurate data entry. Communication: Exceptional phone etiquette, clear professional writing, and strong face-to-face interpersonal skills. Problem-Solving: Ability to thrive in a fast-paced, time-sensitive environment where accuracy is critical. Industry Familiarity: Experience in wholesale distribution, fast-moving products, or time-sensitive inventory is a strong plus.