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Registration Specialist - Cardiology Clinic
Schedule:
Monday - Friday | 7:30 AM - 4:00 PM (Onsite)
No weekends or major holidays
About the Role
Join a fast-paced cardiology clinic that serves approximately 150 patients daily. As a Registration Specialist, you will be the first point of contact for patients and play a vital role in ensuring a positive patient experience. You will support registration, scheduling, check-in/check-out, insurance verification, and customer service functions that help keep clinic operations running smoothly while supporting timely patient care and accurate reimbursement.
Key Responsibilities
- Register patients and maintain accurate demographic and insurance information
- Verify insurance coverage and eligibility
- Schedule appointments and manage patient flow
- Check patients in and out efficiently and accurately
- Collect payments and explain charges and clinic policies as needed
- Collaborate closely with medical assistants, nurses, and providers to support clinic operations
- Ensure accurate documentation to maximize reimbursement and support positive clinical outcomes
What Success Looks Like
Within 3 Months
- Independently perform patient registration, scheduling, insurance verification, and check-in/check-out processes with minimal assistance
- Maintain accurate patient demographic and insurance information
Within 6 Months
- Consistently maintain a high level of registration accuracy
- Reduce registration-related errors
- Proactively identify and resolve scheduling and registration issues to support efficient patient flow
Within 12 Months
- Become a trusted resource for registration processes within the cardiology clinic
- Demonstrate expertise in clinic workflows and patient access operations
Top Skills
- Attention to detail
- Initiative and problem-solving
- Customer service and patient-focused communication
Training & Onboarding
- Five days of virtual training
- 4-6 weeks of hands-on training with an experienced front-office team member
- Additional training time provided as needed to ensure confidence across all registration functions
Team Culture
This is a collaborative and supportive team environment. While each team member has individual responsibilities, the team regularly works together and steps in to help one another when needed.
What We Value
Compassion - Treat every patient, family member, and coworker with kindness, respect, and professionalism.
This role is ideal for someone who enjoys helping patients, thrives in a busy healthcare environment, and takes pride in accuracy, customer service, and teamwork.
Requirements:
- High School Diploma/GED is required.
- Prefer relevant experience in a health care setting.  Â
- Requires ability to interpret insurance information; knowledge of clinical practices and medical terminology preferred.
Manage patient check-in and check-out processesÂ
Provide excellent customer service through patient and provider interactionsÂ
- Basic proficiency in MS Office (Word, PowerPoint, Excel).
- Indiana University Health has nearly 40,000 team members, including more than 3,600 physicians and 1,200 advanced practice providers, and we’re home to the largest nursing network in Indiana with more than 9,000 nursing team members at over 800 sites of care.
- IU Health is ranked No. 1 in Indiana by U.S. News & World Report, Riley Children's Health is ranked among the top children's hospitals in the country by U.S. News & World Report.
- A unique partnership with the Indiana University School of Medicine – one of the nation’s largest medical schools – gives patients access to groundbreaking research and innovative treatments, and it offers team members access to the latest science and the very best training – advancing healthcare for all.
- With 15 hospitals, including seven with Magnet designation and eight with Pathways to Excellence designation, our team members are leading the way through excellence.
- At Indiana University Health, your personal and professional growth is a top priority. You will have access to many diverse opportunities to learn and develop in meaningful ways that matter most to you, such as advanced clinical training, leadership development, promotion opportunities and cross training development.
- Indiana University Health is invested in the lives of Hoosiers, leading the transformation of healthcare to make Indiana one of the nation’s healthiest states.
Indiana University Health is Indiana’s most comprehensive health system, with 15 hospitals and nearly 40,000 team members serving Hoosiers across the state. We’re looking for team members who are inspired by challenging and meaningful work for the good of every patient. People who are compassionate and serve with a purpose. People who aspire to excellence every day.
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