Area Service Manager

Area Service Manager

________________________

Department: Field Operations 

Reports To: Territory Operations Manager

FLSA: Exempt (Salary) 

Schedule: Monday-Friday, 8am-5pm (Remote with Travel)

Area: Kentucky and Southern Indiana

Why You Should Join Us!

• A comprehensive health plan that includes medical, dental, and vision coverage to ensure you and your family have access to the care you need
• A 401(k)-retirement plan with a generous company match to help you save for your future and achieve your financial goals
• Other fringe benefits including Birthday & Anniversary bonus, company-wide discounts, legal services, short & long-term disability, etc.
• Positive work environments that offer work/life balance and professional growth
• Mission-driven work making a global impact with local roots
• The opportunity to have hands on work experience with industry leading, innovative technology

Position Summary

The Area Service Manager oversees field operations within a designated territory or area, managing service technicians and independent contractors to ensure high-quality service delivery. This role involves operational oversight, contractor development, and cross-functional support, requiring strong problem-solving skills and a commitment to customer satisfaction.

Essential Duties and Responsibilities

• The essential functions include, but are not limited to the following: 
• Management of field personnel and contract partners, to include but not limited to service technicians and independent contractors 
• Support and troubleshooting with field personnel inquiries 
• Continuous education into 12V technology and advancements 
• Fulfill daily operational duties of assigned area 
• Operate a clean, organized and hazard free work environment 
• Conducts quality assurance inspections of all facilities, at least once quarterly 
• Maintain a positive and caring atmosphere for customers and employees 
• Ability to think independently and work through service challenges consistently 
• Sells and trains new contractor facilities, maintaining and growing the service network 
• Support of internal departments and personnel, assisting at any opportunity presented 
• Timely submission of required reports and expenses 
• Directs, coordinates and participates in corporate initiatives to improve efficiency 
• Correspondence with management when challenges are presented 
• Maintain the integrity, confidentiality and security of pertinent information and records 
• Adherence to all state and federal rule, regulation and statute 
• Availability to take after-hours and weekend calls 
• Any other duty, as assigned 

Qualifications

• High School Diploma or equivalent. 
• 3 years' experience as a Service Technician 
• Strong written and verbal communication skills 
• Possess excellent telephone skills 
• Detail orientated

Physical Demands & Work Environment

The physical demands and work environment described below are representative of those an employee may encounter while performing the essential functions of this position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

• Regularly required to communicate verbally and hear. 
• Frequently required to use hands and fingers to handle or feel objects, tools, or controls. 
• Occasionally required to stand, walk, sit, reach with hands and arms, climb or balance, and stoop, kneel, crouch, or crawl. 
• Occasionally required to lift and/or move up to 25 pounds. 
• Requires close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus. 
• The noise level in the work environment is usually moderate. 

This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position. Employees may be required to perform other job-related duties as assigned by an authorized supervisor. The Company may modify duties, responsibilities, and requirements as needed, including providing reasonable accommodations to qualified individuals with disabilities.

This document does not create an employment contract, implied or otherwise, and employment remains at will.