Comfort Advisor

Chapman Heating has been serving Indianapolis families for decades with award-winning HVAC solutions. Known for its integrity and technical expertise, Chapman is one of Indiana’s most trusted service providers. As part of TurnPoint Services, Chapman offers employees the chance to build lasting careers with a national platform while staying rooted in local service. Employees enjoy training, mentorship, and advancement opportunities across the TurnPoint family. Grow with Chapman Heating — where Indiana heritage meets opportunity.

The Comfort Advisor will play a crucial role in driving our business forward by meeting with customers to assess their HVAC needs and provide estimates for system replacements. This position involves running leads generated by our technicians, marketed leads from incoming calls, and generating self-sourced leads. The ideal candidate will have a strong sales background, excellent communication skills, and a customer-focused approach.

Pay Range: $75,000-$150,000 Base + Commission  

Shift: Monday- Friday, Weekend Rotations

Key Responsibilities:

• Customer Consultations: Meet with customers in their homes to discuss their HVAC system replacement needs and provide detailed cost estimates.
• Lead Management: Follow up on non-closed appointments ensuring timely and effective communication with potential customers.
• Self-Generated Leads: Proactively seek out and develop new business opportunities through networking, referrals, and other self-generated lead sources.
• Sales Presentations: Conduct thorough professional sales presentations to educate customers on available products, financing options, and the benefits of choosing Tiger.
• Customer Relationships: Build and maintain strong relationships with customers, providing exceptional service and support throughout the sales process.
• Closing Sales: Achieve and exceed sales targets by effectively closing sales and ensuring customer satisfaction.
• Knowledge: Stay informed about industry trends, product developments, and competitors to provide customers with the best solutions and advice.
• Documentation: Accurately complete all sales-related paperwork and maintain detailed records of customer interactions and transactions.

Basic Qualifications:

• Experience: Minimum of 3 years of outside sales experience.
• Communication Skills: Excellent verbal and written communication skills with the ability to explain complex information clearly and concisely.
• Customer Focus: Strong customer service orientation with a commitment to understanding and meeting customer needs.
• Sales Skills: Proven track record of meeting or exceeding sales targets and ability to close sales effectively.
• Self-Motivated: Highly motivated, self-driven, and able to work independently as well as part of a team.
• Professionalism: Strong work ethic, professional appearance, and positive attitude.
• Flexibility: Willingness to work flexible hours, including evenings and weekends, to accommodate customer schedules.
• Driver's License: Valid driver's license and reliable transportation

Preferred Qualifications:

Technical Aptitude: Basic understanding of HVAC systems and the ability to learn and explain technical information to customers.

• Comprehensive Benefits: Medical, dental, and vision coverage; a 401(k) plan with company match; paid parental leave; PTO; company-paid holidays; life and disability insurance; accident, critical illness, and hospital indemnity coverage; and access to voluntary benefits such as pet insurance and identity/fraud protection - everything you need to support yourself and your family.

• Real Growth Opportunities: With more than 60+ strong local brands behind you, you’ll have the chance to grow your skills, take on new responsibilities, and build a long-term career.

• A Culture with Heart: We lead with teamwork, respect, and integrity. Every voice matters, and every contribution fuels our shared success.

• Purpose-Driven Work: Every role — in the field, office, or leadership — makes a real impact by helping families and communities stay safe and comfortable.

• Competitive Rewards: Strong pay, solid benefits, and recognition programs designed to celebrate craftsmanship, commitment, and exceptional performance.

• Clear Career Paths: From apprentice and entry-level roles to expert technicians, office leaders, and GMs — you’ll always know where you can grow next.

• Training & Development: Hands-on technical instruction, leadership pathways, and continuous learning through our Apprenticeship Academy and brand-level coaching.

• Modern Tools & Technology: Advanced diagnostics, digital tools, and quality equipment that help you work safer, smarter, and more efficiently.

• Safety First: A safety-first mindset built into every process so you go home safely every day.

• Inclusive & Supportive Environment: We welcome all backgrounds and empower every employee to bring their best.

• Stable & Reliable: The strength of a national platform with the trust of long-standing local brands means your career is secure and supported.

• Community Impact: Your work strengthens local neighborhoods and supports families in meaningful, practical ways.

Equal Opportunity Employer

We are an Equal Opportunity Employer. All applicants will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, or other status protected by applicable federal, state, or local law.