Inpatient Hospice Clinical Manager

Ensures quality and safe delivery of hospice services for patients throughout their entire length of stay 

Provides appropriate level of coaching and support related to hospice care 

Collaborates with Medical Director to guide care and ensure compliance 

Works to meet/exceed quality indicators for staff qualifications and hospice services 

Manages intake collaboration, providing daily direction and balancing referral volume with staffing 

Ensures Start of Care compliance and focuses on assigned Outcome Monitors 

Implements field quality improvement programs 

Participates in on-call rotation and manages the on-call calendar for staff 

Handles staffing needs including PTO, call-offs, and productivity reviews 

Completes field visits as needed and manages cost efficiency (supplies, overtime, visits per episode) 

Works with billing department on authorization requests and exceptions 

Maintains positive relationships with referral sources (physicians, hospitals, facilities, families) 

Oversees monthly IDG meetings and reviews clinical documentation for compliance 

Processes complaints and reports staffing issues to leadership 

Maintains active RN license and participates in in-service program development 

Demonstrates core values and professional appearance as company representative 

Implements agency policies and procedures effectively 

May serve as backup Director of Nursing/Executive Director when needed 

Performs other duties as assigned 

Responsible for the day-to-day management of field staff. 

Interviewing, hiring, training and termination of department personnel. 

Provides consistent coaching and provides challenge and opportunity to direct reports. 

Supervises direct reports with consistency and clarity of expectations. 

Completes yearly evaluations in an accurate and timely manner. 

Performs coaching, counseling and discipline as needed. 

Works with direct reports to ensure employee satisfaction and resolution of issues and concerns. 

Timecard management. 

Three years of experience as a RN in hospice 

Strong critical thinking skills with the ability to problem solve clinical needs 

Ability to create positive impressions and communicate with a variety of people 

Exemplary communication skills and customer focus 

Ability to remain calm, have patience and be accommodating 

Compassionate and caring while working with patients 

Ability to resolve conflict using conflict management skills 

Knowledgeable on nursing best practices and able to make appropriate nursing judgments 

Detail-oriented and observant 

Ability to resolve tough decision-making situations and provide direction to staff 

Ability to prioritize and be timely 

Ability to clinically triage the needs of the department to ensure team goals are met timely 

Takes advantage of available resources (individuals, processes, departments, and tools) to complete work effectively and efficiently 

Applies fact-based knowledge of technical skills and business understanding 

Ability to follow directions and work as a team member 

Valid driver’s license and auto insurance. 

Current RN license in the state of employment