At Crew Carwash, our Purpose is to “Create Smiles and Lifetime Customers.” You will have the opportunity to join a Glassdoor Best Place to Work and achieve your full potential!

The Field IT Technician is responsible for providing on-site technology support across Crew Carwash locations, ensuring reliability of IT infrastructure and point-of-sale systems. This includes installation, maintenance, and troubleshooting of hardware, networks, POS systems, and related equipment. The role also supports new site openings, remodels, and upgrades, ensuring consistent standards and a positive experience for Crew associates and customers.

Deliver on-site IT support for Crew locations, resolving technical incidents promptly.
Install, configure, and maintain IT infrastructure including PCs, POS systems, networking equipment, cameras, phones, and peripherals.
Support and troubleshoot Windows-based systems, Microsoft environments, Point of Sale systems, and related applications.
Perform preventative maintenance and ensure IT equipment meets Crew’s standards.
Document tickets, resolutions, and inventory updates in IT systems.
Partner with Service Desk, POS, and System Admin teams to escalate or resolve complex issues.
Support cabling and infrastructure projects (Cat 6, fiber, terminations, testing, etc.).
Preparation and installation of new store builds, remodels, and rollouts of updated technology.
Maintain professionalism and a customer-first approach when interacting with site leaders and team members.
Follow Crew IT’s compliance and security policies, including PCI standards.
The shift for this role is noon-10 pm, Mon-Fri.

Must be available to work a second shift schedule including but not limited to 12:00 pm to 10:00 pm.

Crew’s requirements:

Must be able to join the On-Call Rotation for afterhours support a needed.
2+ years of experience in IT field support or equivalent role.
Strong knowledge of Microsoft Windows systems, general networking, and troubleshooting.
A+ or Network+ certification preferred; Associate degree in IT or related field highly desirable.
Hands-on experience with cabling, routers/switches, and POS systems.
Strong customer service orientation and ability to work independently.
Self-motivated with excellent problem-solving skills and initiative with a Whatever It Takes mentality.
Ability to travel across Crew locations; flexibility for schedule changes and occasional overnight stays up to 40%.
Valid driver’s license required.

Crew’s commitments to you:

Paid Time Off + 6 paid holidays each year
Free carwashes, naturally 😊
Group health, dental, and vision
401K with company match
Daily pay options available at no cost to you
Tuition reimbursement
Recognition and appreciation events

We're really in the people business, we just happen to wash cars!

Learn more about this Employer on their Career Site

IT Field Technician-Night