Job Description

Job Title: Patient Enrollment & Care Coordination Specialist

Company: Finney's Institutional Pharmacy

Location: Pharmacy located in North Canton, OH; work onsite in Indianapolis, IN location

Job Type: Full-time

Position Summary:

Finney's Institutional Pharmacy is seeking a professional, organized, and compassionate Patient Enrollment & Care Coordination Specialist to join our pharmacy team. This individual will play a key role in onboarding new patients, coordinating enrollment activities, and guiding patients through the pharmacy workflow from start to finish. The ideal candidate is an excellent communicator who can multitask in a fast-paced environment while providing exceptional customer service.

Responsibilities:

Answer inbound phone calls and assist patients, providers, and caregivers with enrollment questions and requests
Make outbound calls to patients, physician offices, insurance companies, and referral sources as needed
Collect, review, and enter patient information accurately into internal systems
Coordinate and manage new patient enrollment workflows from intake through onboarding
Guide patients through pharmacy processes, explaining next steps clearly and professionally
Communicate with internal departments to ensure timely processing of referrals and prescriptions
Maintain organized and accurate patient records while ensuring confidentiality and HIPAA compliance
Follow up on missing documentation, authorizations, or required information
Provide excellent customer service and build positive relationships with patients and healthcare partners
Adapt to changing priorities and assist with additional administrative or coordination tasks as needed
Other duties as assigned

Qualified candidates will possess the following skills and experience:

Communication & Service: Strong verbal/written communication and professional phone etiquette focused on high-quality customer service.
Workflow & Tech Management: Highly organized, detail-oriented, and tech-savvy professional capable of multitasking, data entry, and adapting to fast-paced team or independent workflows.
Healthcare Industry (Preferred): Experience in a medical, pharmacy, or patient coordination environment with knowledge of HIPAA and confidentiality standards

Certification Requirement: National Certification - CPhT (Certified Pharmacy Technician)

Working Conditions:

Normal working hours: Monday through Friday, 9:00 AM to 6:00 PM, with additional time as required based on daily workloads
Saturday shifts may be required to support customers
Participation in the on-call rotation is voluntary, with incentive pay provided
Data entry team members must work well together as a team

Physical Requirements:

Sitting and working at a computer for up to 8 hours a day, minus scheduled breaks
Operating a desktop keyboard and mouse
Using a desk phone with either handset or wireless headset
Communicating with employees, patients, caregivers, and physicians by phone, fax, and email in a courteous and professional manner

WE PROUDLY OFFER:

(Primarily) Monday - Friday Day Shift
Closed for 6 Paid Holidays
14 Days of PTO in the first year
Multiple Healthcare Plans
Dental and Vision Coverage
Free Life Insurance
Supplemental Insurance Plans
401(k) Retirement Plan with a generous company match
Simple IRA
Medical and Dependent Care Flex Spending Accounts
$150 Initial Scrub Allowance, $50/year Continued Allowance
Onsite workout facility

Join us at Finney's Institutional Pharmacy and become a valuable member of our dedicated team committed to providing exceptional customer service in the healthcare industry. Apply now and be part of our mission to make a difference in the lives of our patients and community.

EEOC Statement

We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Learn more about this Employer on their Career Site