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ServiceNow Implementation Specialist
Role Overview
A ServiceNow Implementation Specialist configures, customizes, and deploys the ServiceNow platform, requiring core competencies in system administration, module configuration, and client communication. This role bridges business needs and technical delivery.
Key Responsibilities
路聽聽聽聽聽聽聽聽 Requirements Gathering: Talk with business groups to find out what they need.
路聽聽聽聽聽聽聽聽 Platform Configuration: Build and set up core modules like ITSM, ITOM, or HRSD.
路聽聽聽聽聽聽聽聽 System Integration: Connect ServiceNow with other software tools using Integration Hub.
路聽聽聽聽聽聽聽聽 Testing and Deployment: Run tests to make sure workflows run smoothly before launch.
Requirements
Required Qualifications
路聽聽聽聽聽聽聽聽 Experience: 5+ years working with the ServiceNow platform, with prior experience at government or federal agencies/contractors
路聽聽聽聽聽聽聽聽 Certifications: ServiceNow Certified System Administrator (CSA) and Certified Implementation Specialist (CIS) credentials.
路聽聽聽聽聽聽聽聽 Technical Skills: Knowledge of JavaScript, workflows, and cloud architecture.
路聽聽聽聽聽聽聽聽 Soft Skills: Strong problem-solving and client-facing communication abilities.
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