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Division:Eskenazi Health
Sub-Division: Hospital
Req ID: 26298
Schedule: Full Time
Shift: Varied (Days/Evenings)
Eskenazi Health serves as the public hospital division of the Health & Hospital Corporation of Marion County. Physicians provide a comprehensive range of primary and specialty care services at the 333-bed hospital and outpatient facilities both on and off of the Eskenazi Health downtown campus including at a network of Eskenazi Health Center sites located throughout Indianapolis.
FLSA Status
Job Role Summary
Essential Functions and Responsibilities
- Monitors quality by performing audits of departmental outputs and ensures all associated processes are followed consistently
- Addresses and resolves complaints related to customer service; escalates to appropriate resources when necessary
- Completely performs functions of assigned frontline staff; is the "at elbow" subject matter expert for frontline staff and trains new personnel
- Ensures organizational adherence to Eskenazi Health Administrative and Patient Access Services policies
- Assists Supervisor and/or Manager in educating staff of any changes pertinent to their roles
- Acts in capacity of Supervisor or Manager in his/her absence, and informs Supervisor or Manager of all issues upon his/her return
- Communicates effectively and maintains positive working relationships with patients, management and other employees to promote teamwork, cooperation and a positive public image of Eskenazi Health
- Performs and tracks multiple tasks accurately in short timeframes; works quickly and accurately in a fast-paced environment while managing multiple demands
- Ensures that all Epic work queues related to departmental functions are cleared within the guidelines established by department
Job Requirements
Accredited Bachelor's degree preferred; OR two (2) years of experience in patient access or a related medical field; OR one (1) of supervisory or management experience
- Possesses or completes designated HBI certifications and Indiana Navigator Certification at time of hire or must obtain within the probationary period
Knowledge, Skills & Abilities
- Knowledge of basic functions and processes performed by Epic, and ADT Interface, HIM systems, Patient Access systems and other Revenue Cycle billing information systems
- Ability to work with peers, physicians, other hospital employees and physician office staff in a professional, helpful manner at all times
- Must demonstrate strong organizational skills in order to prioritize work and fulfill requests effectively
- Skilled in effective planning and organization
- Excellent oral and written communication skills; ability to present information to groups of physicians/individuals
- Ability to work as an effective team member
- Works independently and exercises professional judgment to meet daily operational demands
- Basic skills in MS Office
Accredited by The Joint Commission and named as one of Indiana’s best employers by Forbes magazine for two consecutive years and the top hospital in the state for community benefit by the Lown Institute, Eskenazi Health’s programs have received national recognition while also offering new health care opportunities to the local community. As the sponsoring hospital for Indianapolis Emergency Medical Services, the city’s primary EMS provider, Eskenazi Health is also home to the first adult Level I trauma center in Indiana, the first verified adult burn center in Indiana and Sandra Eskenazi Mental Health Center, the first community mental health center in Indiana, just to name a few.
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