Program Support Specialist

Job DetailsJob Location: PATHWAY TO THE FUTURE LEARNING - Indianapolis, IN 46235Position Type: Part TimeSalary Range: $16.00 - $17.00 HourlyJob Category: Nonprofit - Social Services  ABOUT US: At Pathway Resource Center (Pathway), we have been paving the way for the community for nearly 25 years with a firm belief in the power of empathy and the potential for transformation. We strive to not only address immediate needs but also to inspire individuals to become agents of change within their own lives. We are committed to fostering, cultivating, and preserving an ethical workplace with a culture of inclusivity. Our commitment includes an emphasis on adaptability, ensuring that our team is attuned to the organization’s current culture. We cultivate a positive, respectful and psychologically safe environment. We believe in the power of cross-training, providing opportunities while emphasizing personal responsibility, and the importance of allowing one’s work to speak for itself. Our strong foundation and extensive experience,coupled with our established culture, positions us as a beacon of positive change in the community. Position Summary: The Program Support Specialist provides administrative and program support to ensure the effective delivery of Pathway Resource Center's community outreach programs and services. This temporary, part-time position assists staff with daily program operations, participant communication, recordkeeping, data entry, and general office support. The ideal candidate is organized, dependable, compassionate, and enjoys working in a fast-paced nonprofit environment while serving diverse populations. REPORTS TO: Director of Business Operations DUTIES AND RESPONSIBILITIES Program Support Provide administrative support for daily program operations. Assist with participant, recruitment, registration, scheduling, and attendance tracking. Prepare program materials, packets, forms, and supplies. Attend community events to recruit participants. Maintain accurate program records and participant files. Assist staff with coordinating community outreach activities and special events. Support program setup, breakdown, and logistics as needed. Monitor inventory of program supplies and notify leadership when replenishment is needed. Administrative Support Answer and direct incoming phone calls and respond to general inquiries. Make phone calls and send emails Greet visitors, clients, volunteers, and community partners professionally. Perform data entry with a high level of accuracy. Prepare correspondence, reports, spreadsheets, and other documents. File and maintain electronic and paper records. Assist with copying, scanning, mailing, and other office functions. Support scheduling of meetings and maintain shared calendars as assigned. Communication & Customer Service Communicate professionally with staff, participants, volunteers, and community partners. Provide excellent customer service while maintaining confidentiality. Respond to participant questions and direct individuals to appropriate resources. Assist with distributing program information through phone, email, and other communication channels. Other Duties Assist other departments during community events and organizational initiatives. Perform additional duties as assigned in support of the organization's mission. Qualifications  REQUIREMENTS High School Diploma or GED required. Previous experience providing administrative or program support preferred. Strong organizational and time management skills. Excellent verbal and written communication skills. Proficiency with Microsoft Office (Word, Excel, Outlook), Google Workspace, and basic computer applications. Ability to maintain confidentiality and handle sensitive information. Ability to work independently while contributing positively to a team. Reliable transportation is preferred. Ability to successfully pass a criminal background check. Position Details Employment Status: Temporary, Part-Time Schedule: 4 hours per day (approximately 20 hours per week) Compensation: $17.00 per hour Now - December 18th, 20206 ESSENTIAL SKILLS & ABILITIES Program Skills Ability to support multiple programs simultaneously. Strong organizational and coordination skills. Attention to detail and accuracy. Ability to prioritize work and meet deadlines. Flexibility to adapt to changing program needs. Communication Skills Excellent interpersonal skills. Professional verbal and written communication. Strong customer service orientation. Ability to work effectively with individuals from diverse backgrounds. Ability to maintain positive relationships with staff, volunteers, participants, and community partners. Administrative Skills Data entry and record management. Document preparation and filing. Scheduling and calendar management. Office organization and inventory tracking. Ability to manage multiple administrative tasks efficiently. Computer Competency Proficiency with Microsoft Word, Excel, Outlook, and Google Workspace. Ability to learn nonprofit databases and software systems. Accurate keyboarding and data entry skills. Comfortable using email, shared drives, and online meeting platforms. PHYSICAL REQUIREMENTS Ability to sit, stand, and walk for extended periods. Ability to occasionally lift up to 25 pounds. Ability to move program materials and office supplies as needed. Ability to work occasional evenings or weekends for special events, if requested. ESSENTIAL SKILLS & ABILITIES:  Excellent people skills Detail oriented with a high degree of accuracy and urgency Excellent computer skills & thorough knowledge of Microsoft Office Programs, including Word & Excel and Google Drive High degree of organizational skills Strong effective communication skills, including internal and external relations Excellent time management and personal assertiveness Must be dependable, confidential, and honest Ability to work positively within a team, following directives without the inclination to control or overhaul interactions Capability to respect others while also maintaining personal boundaries Understand the importance of mutual respect in creating a harmonious work environment Prioritize delivering quality work as proof of job competence along with accountability for decisions and actions Ability to work with a diverse demographic population Ability to multi-task in a fast-paced environment Must display a positive attitude and friendly, service-oriented personality Must be able to handle conflict resolution  Must be a team player