Consumer Engagement Representative (Hybrid)

Octane is unlocking the power of financial products for merchants and consumers. Our cutting-edge technology and innovative financial products empower businesses with more control and flexibility, enabling them to deliver seamless digital experiences, drive customer loyalty, and build long-term value.  

Octane supports merchants throughout the sales cycle: connecting dealerships with high-intent buyers, driving transparent, fast, and easy closings with award-winning technology, and providing on-going customer care with superior loan servicing.

Founded in 2014, Octane supports over 60 OEM partner brands and over 4,000 dealer partners, and has a team of over 600. Visit www.octane.co.

We are hiring Consumer Engagement Representatives to join Roadrunner’s Servicing Center in Irving, Texas.  This is a tremendous opportunity to partner with us to build a best in class servicing organization for our growing portfolio of Powersports loans. 

This role requires fluency in Spanish & English. 

Specifically, you will:

• Handle an average of 80 inbound and outbound calls per day.
• Process phone payments.
• Conduct outbound customer interview calls.
• Communicate and resolve customer issues via online chat channel.
• Resolve common customer concerns regarding their powersports loan.
• Meet monthly productivity and quality goals.
• Comply with all federal and state specific laws that regulate collections and servicing activities.

Requirements:

• HS Diploma or GED required (some college coursework a plus) followed by preferably two years of Customer Service experience, ideally in auto finance or an installment loan portfolio.  Collection experience is a plus.
• Requires a minimum of 2 years related customer service experience in a fast-paced environment.
• Working knowledge of Word and Excel.
• Able to master use of web-based system of record (LoanPro) – Training Provided.
• Strong communication skills both verbally and written as roles are a combination phone and communicating through chat.
• Bi-Lingual English/Spanish is required.
• Excellent “people” skills and a strong customer service attitude and able to demonstrate problem solving ability.
• Able to work a flexible schedule which may include some overtime, some nights, weekends, and holidays; Honest with strong work ethic, unscheduled absences are rare, always punctual.

Benefits:

• Robust Health Care Plans (Medical, Dental & Vision)
• Up to 20 Days PTO (Accrued)
• Generous Parental Leave
• Retirement Plan (401k with Company Match).
• Educational Assistance/Tuition Reimbursement up to $3K/year 
• Recreational Safety Benefit
• Wellhub (Gympass) Wellness Benefit

Disclaimer:  The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification.  They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.  All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Octane Lending is an equal opportunity employer committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status with respect to recruitment, hiring, promotion and other terms and conditions of employment.