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Description
GreenStar offers generous time off benefits & flexible and affordable health care options!
Purpose: To accurately check out customer purchases, provide prompt and courteous customer service, and meet ongoing department objectives. To create a hospitable environment that welcomes coworkers, customers, owners, and members of the community.
Commitment: GreenStar Co-op is committed to being an organization free from discrimination. We seek out, welcome and celebrate people with diverse identities to participate in our community-owned cooperative business structure.
Status: Level I, General Staff, Supervised by Front End ManagerÂ
Responsibilities:
CUSTOMER SERVICE
- Assist customers with product questions in a prompt, and courteous manner, referring them to other staff when necessary.
- Check out customers quickly and accurately, using correct prices and department codes.
- Work as part of a team to develop a hospitable department space that feels welcoming to all.
- Follow all membership procedures, selling and renewing memberships and applying member discounts quickly and accurately.
- Ask for help when needed to ensure a smooth customer experience.
- Develop strong knowledge of co-op products and policies in order to answer customer questions.
- Participate in opportunities for continuing education - refer unresolved questions/problems to appropriate staff.
- Participate in customer service trainings, all-staff meetings, department meetings, and OBM Huddles to stay informed.
- Handle all customer needs and complaints in a courteous, respectful, and efficient manner. (Understand the various avenues for passing on complaints and compliments).
- Be proficient at express and standard register lanes and any register-specific customer service duties.
- Understand co-op membership principles and programs, including member labor program.
(Stay updated in your membership knowledge). - Work cooperatively with diverse staff, customer, and owner base. Allow co-op principles to guide your actions at work.
CASH HANDLING AND TENDER
- Meet department goals for transaction, tender, and till accuracy.Â
- Follow location-specific deposit procedures.
- Open and close out registers according to location-specific procedures.Â
- Handle all tender types efficiently and with sensitivity, according to procedure.Â
- Follow location-specific deposit procedures.
DEPARTMENT MAINTENANCE
- Maintain checking area in clean, orderly condition.
- Keep busy during slow periods by performing location-specific downtime tasks (front and facing, cleaning).
INFORMATION AND TRAININGS
- Attend Human Resources trainings, all-staff meetings, department meetings, and OBM Huddles to stay informed.
- Read What’s In Store to also stay informed.
SAFETY RESPONSIBILITIES
- Follow GreenStar’s safety rules.
- Assist other employees in safety needs.Â
- Report unsafe equipment and conditions.Â
- Participate in safety training programs, assist with accident investigation.Â
- Perform other tasks as assigned to ensure a safe and healthy work environment.
Requirements
QUALIFICATIONS AND SKILLS
- Communication – effective interpersonal communication with coworkers and customers.
- Accuracy, attention to detail, cash handling experience.
- Demonstrated ability to follow through on commitments.
- Open to input/feedback on work performance.
- Open to giving input/feedback on Front End department and GreenStar.
- Self-Driven/Motivated throughout shift.
- Knowledge or interest in learning about natural foods, products, co-ops, and local vendors.
- Demonstrated ability to handle multiple demands, stay calm, and deliver exceptional customer service experience.
Learn more about this Employer on their Career Site
