This is a fast pace job that requires you to be the first point of contact that provides technological support to all members of Ithaca College via Video Call, Phone Call, Email, Live Chat, and Walk-in interactions.
Provide technological support to faculty, staff, and students via telephone, email, chat, and walk-in interactions. Troubleshoot various issues, such as assessing hardware, any software/firmware, networking, printing, security and user accounts administration.
Create, update, and route TeamDynamix (our system for documenting requests) tickets for all issues. Oversee the process of loaning out college-owned equipment. Opportunities for promotion and job enrichment, through additional, personalized projects designed to help you achieve your goals!Â
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Pay Rate: $16.00
Hiring Manager: Donavan Duffus
At Ithaca College, a comprehensive residential campus community of approximately 5,000 students, we strive to be at the forefront of the higher education landscape. We offer a distinct integrative learning experience that makes students ready for the personal, professional, and global challenges of our age.
We seek candidates who embrace integrative learning and want to be a part of this exciting time in Ithaca College history. We encourage creative collaboration and innovation in our faculty and staff, providing support and resources for them to grow in their fields and lead students to their own innovative ideas and achievements.
We welcome different ways of thinking and look for candidates with unique points of view and life experiences. We are inclusive of individuals with a wide range of cultural, personal, and professional backgrounds, talents, and skills. Our campus is a vibrant and rewarding community where diverse minds can learn, succeed, and excel.
When reviewing candidates, we are looking for indicators of a number of core competencies. Prospective candidates must be adaptable, collaborative, inclusive, respectful, responsive, results driven, and sustainable. They must communicate effectively, demonstrate leadership, exhibit professional integrity and ethics, take initiative, value personal and professional development, and show that they will engage in the college.
Nestled in the heart of New York State’s scenic Finger Lakes region, Ithaca College sits atop South Hill overlooking picturesque Cayuga Lake and is just minutes away from the city center. Combining small town warmth and charm with the vibrancy of a college community, the thriving and culturally diverse city of Ithaca has been rated by Kiplinger’s as one of the top 10 places to live in the United States.Â
In an effort to promote campus safety and the security of College resources, Ithaca College will, consistent with the requirements of the law and prudent practices, conduct criminal background investigations per College policy.  This position is subject to a criminal background check. All offers of employment are contingent upon the successful completion of the criminal background check.Â
To learn more about Ithaca College, visit us at http://ithaca.edu
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