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SUMMARY
The Returns Associate is responsible for processing, inspecting, documenting and dispositioning returned products in a fast-paced warehouse environment. This role ensures returned merchandise is handled accurately and efficiently, maintains inventory integrity and supports warehouse operations by following established return procedures and quality standards.
JOB RESPONSIBILITIES
- Receive, unpack and process returned merchandise according to procedures.
- Review return documentation and instructions to ensure proper handling and accurate processing of returned products. Inspect returned items for quality, condition, damage and completeness to determine the appropriate return category.
- Accurately document return findings and update required systems or records.
- Determine the proper disposition of returned merchandise, including restocking, repair, recycling, vendor return, or disposal.
- Organize and move returned products to designated warehouse locations.
- Communicate with warehouse staff and other departments regarding return status, discrepancies and product issues.
- Maintain a clean, organized and safe work environment while following all safety procedures.
- Assist with inventory control and cycle count activities related to returned products.
QUALIFICATIONS
- High school diploma or GED preferred
- Previous warehouse, shipping/receiving, inventory or returns processing experience preferred
- Basic computer and data entry skills
- Strong attention to detail and ability to accurately inspect products
- Effective communication and teamwork skills
- Ability to follow written and verbal instructions
PHYSICAL DEMANDS, WORK ENVIRONMENT AND OTHER REQUIREMENTS
- Work in a manufacturing environment
- Exposure to heat, loud noise, dust, odors, dirt/dust and fumes
- Frequently stand, walk, push, pull, reach, and grasp
- Frequently lift and lower up to 50 pounds. Assistance is required when lifting over 50 pounds
- Frequently carry up to 50 pounds. Assistance is required when lifting over 50 pounds
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