Technology Support Specialist

Job Details: Job Location: 1. Main Campus SJH - Jackson, WY, Position Type: Full Time, Education Level: 2 Year Degree, Salary Range: $26.60 - $37.24Hourly, Job Category: Non-Clinical, JOB SUMMARYResponsible for ordering, installing, modifying and making repairs to hardware, software, mobile devices andperipheral equipment. Works collaboratively with the Technical and Informatics teams, serving as the IT Lead role onprojects, performs detailed problem solving on issues related to software, hardware and peripherals. Completedcustomer service ticket requests with details on work performed. Adheres to and practices the SJH CorporateCompliance Program and participates in Performance Improvement activities. Performs other duties as assigned byIT Management. ESSENTIAL FUNCTIONSGeneral Responsibilities· Configures, installs, fixes and upgrades edge and peripheral devices.· Enables/Disables network security for new and existing users as needed.· Calls back users when new requests are received within a 48 hour period.· Responds to STAT and/or Critical requests immediately.· Keeps hardware, software and peripherals up-to-date on a consistent basis.· Investigated hardware and software problems and performs minor system hardware and communication connectionrepairs.· Follows through on all problems with accuracy, details and communication until appropriately resolved.· Works on special projects as the IT Lead as assigned. Help Desk· Participates in On-Call rotation and Help Desk coverage.· Trouble shoots end-user issues on edge devices, printers, peripherals, servers, integration, etc. with efficiency andthoroughness.· Coordinates activities and provides backup support with help desk, network services or other information systemstaff as needed.· Communicates appropriate information about computer workstation related requests to employees, physicians andoffice staff.· Documents work performed/solutions in customer service ticket software on a daily basis. Purchases and Inventory· Coordinates purchases of new edge devices, software, hardware, peripherals and upgrades.· Maintains inventory/database of all edge devices, including replacements, printers and peripheral devices.· Maintains documentation on requests, purchases, licenses, and origination standards for installing and configuringsoftware.· Participates in vendor meetings. User Education· Assists computer users with basic equipment problems and provides education and training for edge device andprinter operation. Compliance· Complies with all hospital confidentiality, safety, infectious and hazardous materials policies and procedures. Events· Participates in planning for organization projects which require edge devices, printers and peripheral devices.· Provides assistance for computer equipment for monthly medical staff meetings, Board of Trustees meetings andother training courses as needed.· Travels to off-site facilities to assist users with hardware, software and peripheral devices. JOB REQUIREMENTSMinimum EducationPreferred: Associates or Bachelor's degree in Information Technology or equivalent. Minimum Work ExperienceRequired: 2 years experience in Information Technology or equivalent. FUNCTIONAL DEMANDSWorking ConditionsOffice setting. All areas of the hospital. Acute and intensive care as well as health care office settings. Frequentstressful situations and projects/tasks with compressed time lines. Must be on-site at the St. John's Health campus orother facilities to fulfill the responsibilities of this role. Physical RequirementsAbility to sit/stand in front of a computer for extended periods of time, handle multiple disruptions, juggle competingdemanding priorities, communicate effectively both verbally and in writing. Ability to crouch, stoop, and/or bend.Occasional lifting of up to 50 pounds as needed. Direct Reports: None Reports to: Manager Technical IT Internal & External ContactsAll hospital employees, physicians, community agencies, vendors, and guests. LEADERSHIP CAPABILITIESProblem Solving• Uses logic and methods to solve problems with effective solutions• Can see hidden problems• Looks beyond the obvious and doesn't stop at the first answers Priority Setting• Spends his/her time and the time of others on what's important• Quickly zeros in on the critical few and puts the trivial many aside Time Management• Uses his/her time effectively and efficiently• Concentrates his/her efforts on the more important priorities• Gets more done in less time than others Interpersonal Skills• Relates well to all kinds of people, up, down and sideways, inside and outside the organization• Builds appropriate rapport• Uses diplomacy and tact Attention to Detail• Completes tasks in a way that ensures there are no errors• Methodically and patiently reviews work to identify any mistakes or discrepancies• Creates and stores documentation in a way that is thorough and easy to access Dealing with Ambiguity• Copes effectively with change• Handles risk and uncertainty comfortablyQualifications: