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Benefits:
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- 401(k)
- 401(k) matching
- Company parties
- Competitive salary
- Dental insurance
SERVPRO Team TMC | Jacksonville, FL
Position Summary
We are seeking an organized, dependable, and detail-oriented Administrative Assistant to support our daily office operations. This individual will serve as a primary point of contact for customers, assist with incoming job referrals, coordinate scheduling, and provide administrative support to our team.
The ideal candidate will have excellent communication skills, a positive attitude, and the ability to multitask in a fast-paced environment.
Key Responsibilities
- Answer incoming phone calls and emails professionally, providing excellent customer service.
- Receive and accurately enter new customer leads and job referrals into company systems.
- Gather and verify customer information, insurance details, and job-related documentation.
- Assist with scheduling initial inspections, crew assignments, and service appointments.
- Coordinate communication between customers, project managers, and office personnel.
- Maintain accurate job records, calendars, and administrative documentation.
- Monitor incoming referrals and follow up to ensure timely assignment and communication.
- Perform daily administrative tasks to support office operations.
- Assist other departments with administrative needs as assigned.
Qualifications
- Previous administrative, receptionist, or customer service experience preferred.
- Strong organizational skills and attention to detail.
- Excellent written and verbal communication skills.
- Ability to manage multiple tasks and prioritize responsibilities.
- Proficiency with computers, email, and Microsoft Office.
- Ability to work independently and collaboratively.
- Experience in restoration, construction, or insurance is a plus, but not required.
What We're Looking For
We are looking for someone who takes initiative, communicates effectively, pays attention to details, and enjoys supporting a team. The right candidate will be dependable, adaptable, and committed to providing a positive customer experience.
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