CALL CENTER SPECIALIST

Handles all inquiries, telephone, fax or electronic, from patients, families, emergency room departments, physicians, therapists, and other referral sources, providing indicated services to include crisis counseling, referral and facilitation of assessments, admissions and transfers.  This position ensures thorough documentation of all inquiries and patient related information.     

EXPERIENCE/EDUCATION:  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

This position must have a minimum of a Bachelor’s Degree in Social Work, Psychology or a related mental health field from an accredited university.  Must have a minimum of 2 years of behavioral health experience, preferred in a Intake/Triage environmental with experience in handling crisis situations or direct patient care. 

SKILLS: 

• Thorough knowledge of emotional disturbances, DSM-IV-R diagnosis
• Ability to quickly assess patients for their risk to themselves or others
• Must be able to share information about the hospital and its programming
• Must be able to conduct basic triage on the phone about potential patients
• Excellent Communication Skills
• Excellent Telephone Etiquette Skills
• Good computer skills
• Able to multi-task
• Detail oriented
• Able to relate to those in crisis and/or emotionally disturbed
• Excellent customer service skills

About Universal Health Services

Headquartered in King of Prussia, PA, Universal Health Services, Inc. (NYSE: UHS) is one of the nation’s largest and most respected providers of hospital and healthcare services. Since our founding in 1979, UHS has grown steadily into a premier Fortune 500® corporation perennially recognized by multiple esteemed national rating entities. Through its subsidiaries, UHS operates inpatient acute care facilities, inpatient behavioral health facilities, outpatient and other facilities, nationwide virtual behavioral health services, an insurance offering, a physician network and various related services with physical locations in the U.S., Puerto Rico, Ireland and United Kingdom. www.uhs.com.