Credit and Collections Specialist II (68082)

Job DetailsJob Location: Jacksonville - Jacksonville, FL 32218Salary Range: $25.00 - $27.00 HourlyJOB TITLE:  Credit and Collections Specialist II - Jacksonville, FL   TEAM MEMBER PERKS Along with a competitive paycheck, you will also get to enjoy a full suite of benefits including: Sick Time - 5 days  Vacation Time - Earn up to 2-weeks on your first year of employment   Paid and Floating Holidays   Premium FREE Medical and Dental coverage options  Vision Insurance 401(k) with company matching  Life Insurance   Discounts on Tires and Wheels  Opportunity for advancement  WE WANT TO HEAR FROM YOU IF YOU Pride yourself in providing excellent customer service Have proven time management mastery Have the ability to work independently and in a team Pride yourself on solving problems efficiently ESSENTIAL RESPONSIBILITES: Monitors Soft Hold Orders. Ensures items are addressed within a reasonable timeframe Ability to analyze, and make quick judgement call, in the best interest of the company, while maintain the relationship with the customer Communicates release delays and non-release with Whse/Sales Rep within reasonable timeframe Addresses cause of hold and resolution with Specialist I; avoid recurrences of soft hold Generates and monitors aging weekly, identify, address and resolve: Slow Payers - change in payment trend/Red Flags Accounts rolling over into 30 (+) days past due status Accounts approaching Credit Line Accounts in need of reconciliation; confirm resolution is completed timely Payment plan and special arrangements are on track Prioritizes accounts that need resolution with Specialist I Proactively identifies, reviews, and discusses concern accounts with management Clearly documents all internal and external communication in NetSuite, weekly summary, and detailed aging report / monitor same with Specialist I Clear and professional verbal/written communication towards collection efforts Collection calls are made with intent to keep and improve customer relations Provides excellent customer service to internal team members and external customers, always Responds to incoming calls, emails, MS Teams, and Twist from internal Team Members and external customers timely and professionally Monitors Statement Processing Prepares file for accounts assigned to third party collection agency, monitor balance until paid or file closed by agency Training and development of new Team Members Schedules and communicates coverage Performs variety of other task and special projects as assigned   REQUIRED QUALIFICATIONS AND SKILLS: 3+ years’ experience in Accounts Receivable, credit function and customer service orientated role or a similar or related position Bilingual Preferred (English/Spanish) Excel, VLOOKUP, Word, MS Office, Outlook, Gmail, Teams, Twist Experience in corporate collections and interaction with a large customer base Experience in a high-volume call center Preferred industry experience; tire/wheels, auto parts, manufacturing, distribution Knowledge in NetSuite a plus Qualifications