Front Desk and Chiropractic Assistant

Front Desk and Chiropractic Assistant

Welcome patients, manage the appointment schedule, and support the chiropractor with patient flow and room readiness. This on-site role helps patients move smoothly from check-in through checkout.

·         Greet patients, answer calls, and handle check-in and checkout. Confirm demographics and ensure intake and consent forms are complete.

·         Schedule, confirm, and reschedule appointments. Follow up on missed visits and schedule return visits according to the provider’s instructions.

·         Verify insurance eligibility and benefits, flag referral or authorization needs, and collect and record patient payments according to clinic policy.

·         Scan and route documents, maintain accurate records in the electronic health record, and direct billing and clinical questions to the appropriate team member.

·         Escort patients to treatment rooms, notify the chiropractor when patients are ready, and communicate delays to patients.

·         Clean and reset rooms and treatment tables between visits, restock supplies, and report equipment or supply issues.

·         Follow clinic privacy and infection-control procedures. Route symptoms, treatment questions, and patient concerns to the chiropractor.

·         Perform patient support duties under the chiropractor’s direction. Assignments that require a Florida credential or specific supervision may begin only after Grace Spine verifies those requirements are met.

·         High school diploma or equivalent.

·         Clear communication, accurate data entry, and the ability to manage calls, scheduling, and in-person patient needs throughout the day.

·         Experience in a chiropractic or other healthcare office preferred. Familiarity with electronic health records, insurance verification, or patient collections is a plus.