PC Systems Specialist III

Reports to the PC System Support Manager. The PC Systems Specialist Level 3 must have an authoritative understanding of systems functionality and/or departmental processes as they relate to the supported system/application(s). Expert technical, organizational and communication skills are required for diagnosing, troubleshooting and resolving hardware, peripheral and software application issues. Responsible for leading multiple phases of a project. Duties may include mentoring, directing and checking the work of other PC System Specialists. Must be able to work both independently and as a team member in a solution-oriented, customer-focused environment.

• Represent desktop team in cross-functional meetings and on projects.
• Serve as project lead on various system upgrades and maintenance.
• Research new technologies and make recommendations to Desktop Supervisor and Manager.
• Provide PC System Specialist I and II with informal training on computer applications and hardware best practices to enhance efficiency and effectiveness.
• Responsible for handling the most difficult or advanced problems.
• Drafts technical documentation for the LanDesk knowledge base to ensure appropriate knowledge transfer and knowledge sharing.
• Actively seek process improvements to improve IT efficiencies.
• Handles / performs hierarchal escalations.
• Responds to inquiries in person, over the phone, or via email with customers in completing service requests.

Required Education: High School Diploma

Preferred Education: Associate's Degree in an applicable field.

Required Experience: Three or more (3+) years' experience in an applicable technical field. Working knowledge of PC hardware and software.

Preferred Experience: N/A 

Necessary Skills:

1. Must be able to communicate clearly and concisely.

2. Must have excellent interpersonal skills.

3. Must have strong understanding/experience relative to PC's.

health care preferred 

Required Licensure/Certifications: N/A

Preferred Licensure/Certifications: MCP or Technical certification(s) related to the field or production technologies