Systems Administrator

About Us

• AmeriTerpenes, LLC is the leading U.S.-based producer of natural terpene-based ingredients.
• AmeriTerpenes produces natural terpene-based ingredients derived from renewable pine-based feedstocks.
• The product portfolio includes Dihydromyrcenol, Linalool and Anethole, used in perfumes, household products, and food and beverage flavorings.
• The company holds leading market positions in several of these core products, including as the largest North American producer of Dihydromyrcenol, and supplies customers across the consumer goods, personal care, food & beverage and industrial chemicals markets.
• The company generates approximately USD 200 million in revenue and employs around 170 people.
• With manufacturing across two integrated U.S. production sites in Jacksonville, Florida, and Colonels Island, Georgia, the business serves customers globally, particularly across North America and numerous international markets. Many of these customer relationships span more than a decade, notably long-standing by industry standards.

Your Role

The Systems Administrator is responsible for supporting, maintaining, and managing Process Control Servers and Communications Network infrastructure across both Administrative and Operations environments. This role ensures that information systems, network infrastructure, and related technologies remain secure, compliant, reliable, and operationally efficient to support business and manufacturing operations.

Provide ongoing IT support to AmeriTerpenes' Jacksonville and Colonels Island sites, and any additional locations specifically assigned by the company, troubleshooting and resolving hardware, software, and end-user technology issues.

Manage help desk tickets, ensuring user requests and technical issues are addressed promptly, effectively, and within established service expectations.

Maintain, monitor, and troubleshoot Process Control Servers and Communications Network infrastructure, including hardware, software, and connectivity across both the IIT Network and Process Network, as well as the interfaces between them. Maintain cybersecurity controls, including patching, endpoint protection, vulnerability remediation, access controls, secure remote access, and appropriate separation between corporate IT and process-control networks.

Coordinate and process IT service requests, including onboarding requirements for new employees such as user IDs, system access, computer hardware, mobile devices, and other technology resources. Administer and support Microsoft 365, Entra ID, Intune, Exchange Online, Teams, SharePoint, and company-managed endpoints.

Develop, implement, and manage backup and recovery processes to protect critical manufacturing and process-related data. Maintain current asset inventories, network diagrams, configuration records, and recovery procedures, and regularly test backup restoration and disaster-recovery readiness.

Provide technical support for warehouse operations, ensuring the availability and reliability of IT systems and equipment.

Support and troubleshoot Windows-based, SAP, and industrial label printing systems to ensure uninterrupted printing operations. SAP responsibilities are limited to technical support, connectivity, printing, and escalation unless additional functional responsibilities are specifically assigned.

Monitor network connectivity across all sites, troubleshoot service interruptions, and coordinate the restoration of connectivity. Communicate outages and service updates to affected users and stakeholders.

Provide technical support and maintenance for telephone and communication systems across all company locations.

Provide after-hours IT support in accordance with the company's agreed on-call arrangements and applicable policy to maintain manufacturing operations and minimize business disruptions.

Job Requirements

Skills and Abilities

Demonstrated leadership and strategic thinking skills, with the ability to anticipate technology needs and align IT initiatives with business objectives.

Ability to build relationships, influence stakeholders, and gain consensus among diverse teams to achieve desired business outcomes.

Strong communication and presentation skills, with the ability to effectively convey technical information to both technical and non-technical audiences.

Proven ability to coach, mentor, and collaborate with team members and business partners.

Strong problem-solving, analytical, organizational, and decision-making skills.

Ability to prioritize competing demands and manage multiple initiatives in a fast-paced manufacturing environment.

Demonstrated commitment to customer service, operational excellence, and continuous improvement.

8–10 years of relevant experience in systems administration, IT infrastructure support, network administration, or a related technical field.

Experience supporting enterprise IT environments, manufacturing systems, process control infrastructure, and multi-site operations is preferred.

Working knowledge of Windows environments, SAP printing, network infrastructure, server administration, backup and recovery processes, and telecommunications systems.

Come join us and embark on a fascinating journey with AmeriTerpenes.

If you feel that you fit the above criteria, then please apply by using our online application system. Your application will be treated confidentially.

We are an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.