MA / Customer Service Rep

Provides excellent customer service and greets patients entering the department/practice. A multi-skilled person dedicated
to assisting in all aspects of medical practice including administrative and clinical procedures under the direct supervision
and responsibility of a licensed physician and Office Manager or Team Lead.

Receives and directs messages, (electronic, in person and
telephone calls) to the appropriate personnel. Makes contacts
to other departments, physicians, patients and other outside
organizations as necessary for the departmental/practice
operations.

Provides excellent customer service for
patients/families/representatives and other members of the
treatment team.

Maintains patient scheduling functions, and sets patient
appointments through established guidelines.
Interviews and completes the registration process for patients
utilizing the specific service.

Keys patient dispositions, diagnostic codes, patient orders,
charges and payments as defined in the electronic medical
record.

Performs cashiering functions as it relates to co-payments or
other patient payments/collections. May perform routine
clerical duties for the department.
Perform venipuncture and administer routine, non-controlled
medications.

Administer medication as directed by and under the direct
supervision of licensed physician.
Collect routine laboratory specimens as directed by the
provider.

Perform basic laboratory procedures including aseptic
procedures and taking patient's vital signs.

Experience Requirements: 1 year-Medical assistant Preferred Experience - 1: 2 years-Two to Four years Clerical/customer service experience -ideally in a health care related industry Preferred Experience - 2: 1 year-One year experience with third party payors and computer experience for in putting data and reviewing patient demographic material Certifications:

Certified Medical Assistant (CMA) required within 6 months Basic Life Support (BLS) required at time of hire Medical Terminology Certificate - preferred -within 30 days

 **Additional Details** Requirement of having completed an MA program that is accredited by the National Commission for Certifying Agencies, a national or state medical association, or an agency approved by the board. Education: High School Diploma / GED equivalent required at time of hire