Senior UX Researcher

Webuild full-fledged innovative solutions with a focus on process automation,user experience enhancement, and advanced data analytics. With our extensiveindustry expertise, we help achieve operational excellence, future-proof yourIT investments, and ensure a competitive edge in the ever-evolving financeindustry.

We are lookingfor a Senior UX Researcher to establish and run research and usabilityactivities for complex digital banking journeys across retail and corporatesegments. The role will generate customer insights, validate designs, evaluateimplemented experiences, and support evidence-based decisions across Arabic andEnglish experiences.

»       Plan and conductqualitative and quantitative UX research aligned with business and designdecisions.

»       Define researchquestions, methods, participant profiles, and study objectives.

»       Recruit, screen, andmoderate research sessions in Arabic and English.

»       Conduct moderated andunmoderated usability testing using task-based protocols.

»       Evaluate existingjourneys through expert reviews, analytics, complaints, and customer evidence.

»       Conduct heuristic andaccessibility evaluations, including manual keyboard and screen-reader testing.

»       Analyse digitaladoption, abandonment, task success, errors, satisfaction, and otherbehavioural metrics.

»       Conduct competitivebenchmarking across relevant banking and digital experiences.

»       Develop customersegments, personas, and moments-of-truth insights where required.

»       Translate researchfindings into clear, actionable design decisions within Agile sprint cycles.

»       Maintain researchdocumentation, evidence, repositories, and decision traceability.

»       Apply appropriateprivacy, consent, security, data-retention, and research-operation standards.

»       Distinguish usabilityissues from design, content, accessibility, system, and software defects.

»       Conduct re-testing andprovide evidence for resolving high-severity findings.

»       Present findings todesign, business, technology, and compliance stakeholders.

»       Mentor juniorresearchers and support knowledge transfer to client teams.

Requirements

»       6–10 years of UX researchexperience, including 3+ years in enterprise, financial services, or regulatedproducts.

»       Fluent Arabic and English withproven experience moderating research in both languages.

»       Strong mixed-method researchexperience across qualitative and quantitative approaches.

»       Proven experience conductingusability testing with objective measures and task-based protocols.

»       Experience with researchrecruitment, consent, scheduling, incentives, and data handling under formalprivacy controls.

»       Strong skills in heuristicevaluation, accessibility evaluation, analytics, and behavioural-datainterpretation.

»       Experience establishing ormaintaining research repositories.

»       Strong analytical, presentation, andstakeholder-management skills.

»       Experience working in Agile/Scrumenvironments.

»       GCC/KSA banking, fintech, orregulated-sector experience is an advantage.

»       Knowledge of UX design and WCAG 2.2AA is a plus.

»       Experience researching customerswith different accessibility needs is an advantage.

»       Experience with surveys, statisticalanalysis, or establishing research capabilities is a plus.

»       Degree or diploma in HCI,Psychology, Social Sciences, Human Factors, Design, or a related field.