Ready to lead projects that transform customer experiences?

We’re looking for an experienced Project Manager to drive the delivery of complex Call Centre, Contact Centre and Telephony transformation projects from initiation through to successful deployment and post-production support.

What You’ll Be Doing

Lead end-to-end SDLC project delivery across Agile, Waterfall and Hybrid environments.
Manage complex technology transformation projects, budgets, timelines, risks and dependencies.
Lead cross-functional teams across Business Analysis, Architecture, Development, Engineering, Vendors and Business.
Deliver Contact Centre & Telephony implementations, migrations, upgrades and optimisation projects.
Oversee integrations with CRM, Workforce Management, Reporting and Analytics platforms.
Engage and influence stakeholders from operational teams through to executive leadership.
Drive governance, testing, UAT, deployment, change management and project close-out.
Manage vendors and third-party service providers while ensuring delivery remains on track.

Requirements

What We’re Looking For

8+ years’ Project Management experience
Strong SDLC delivery experience
Proven Call Centre / Contact Centre / Telephony project experience
Consulting, System Integrator, Professional Services or client-facing advisory experience
Enterprise technology transformation experience
Strong Agile / Scrum, Waterfall or Hybrid delivery capability
Experience with Azure DevOps, Jira, Confluence and MS Project
Excellent stakeholder, vendor and executive management skills
Bachelor’s Degree in IT, Computer Science, Engineering, Business or related field

Preferred

PMP, PRINCE2, PMI-ACP, Scrum Master or ITIL certification, plus experience with cloud contact centre migrations.

You’ll be the key link between business and technology, turning complex transformation initiatives into successful outcomes while improving customer experience and operational efficiency.

If you’re a confident Project Manager who knows SDLC, understands Contact Centre & Telephony technology, and can confidently challenge, influence and deliver — we want to hear from you!

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