Technical Service Engineer

Cesna Recruitment

Posted 5 months ago, valid for 10 days

Johns Creek, GA, US

Competitive

Full Time

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Sonic Summary

The position is for Technical Service for North American customers, focusing on supporting technical responses, product quality certification, and new product demand development.
Candidates should possess a Bachelor’s or Master’s degree in Engineering, preferably in Metallurgy or Material Science, along with 1 to 3 years of experience in technical services or the steel industry.
The role requires strong communication skills, an engineering mindset, and problem-solving abilities, with a customer service orientation.
Fluency in English and Korean is essential, along with proficiency in MS Office applications and the ability to travel with a valid driver's license.
The salary details are not specified, but the role offers comprehensive health insurance, a 401K plan, PTO, paid holidays, and sick days.

Technical Service for North America Customers

· Support technical responses to customers (VOC and Claims)

· Support product quality certification (Documentation, sample testing, plant trials)

. Support new product demand development (Inquiry review, product promotion)

. Conduct steel market analysis and steel trend investigation

· Bachelor’s or Master’s degree in Engineering (preferably in Metallurgy or Material Science)

. 1~3 years of experience in technical services or steel industry (preferred)

. Professional business etiquette and positive attitude

· Strong communication skills and customer service oriented

· Engineering mindset and problem-solving skills

· Fluent in English and Korean with native-level English proficiency

· Proficient in MS Office applications

. Ability to travel and a valid driver's license

Comprehensive health insurance, 401K, PTO, paid holidays, sick days

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