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Description
This position supports the work of the Y, a leading nonprofit, charitable organization committed to strengthening community through youth development, healthy living and social responsibility. Welcome Center Representatives maintain a supportive, positive atmosphere that welcomes and respects all individuals. Welcome Center Representatives respond to member and guest needs and promote memberships and programs.
Shifts: Part Time up to 19 hours per week (various shift schedules available)
Reports to: Membership Director
Essential Functions
- Responds to the individual needs of our members and guests starting with greeting everyone.
- Check-in, screen, and temperature check all members and guests.
- Provides excellent service to members, guests, and program participants in the Y facility and on the phone, contributing to member retention.
- Maintains cleanliness, sanitization, and organization of the Welcome Center area including keeping all forms, supplies, and merchandise stocked.
- Sells memberships, highlighting the many benefits that it offers that individual or family.
- Develops and maintains positive relationships with volunteers and members and helps members connect with one another and the Y.
- Serves others by intentionally welcoming, connecting, and supporting members, and inviting them to get involved and give back to the community.
- Handles and resolves membership concerns and informs supervisor of unusual situations or unresolved issues.
- Conducts all frontline financial transactions
- Applies and enforces all YMCA policies dealing with member services.
- Completes filing, paperwork, and other tasks as needed or requested by the leadership team.
Requirements
- Minimum of 18 years of age.
- High school diploma or GED.
- Previous customer service, sales or related experience.
- Work history that demonstrates strong work ethic, punctuality, and reliable attendance.
- CPR/AED Certifications required within 30 days of hire. (Covered by YMCA if not currently certified)
- Excellent interpersonal and problem-solving skills.
- Ability to relate effectively to diverse groups of people from all social and economic segments of the community
- Basic knowledge of computers and computer applications.
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