Benefits:

Paid time off
Vision insurance
401(k)
401(k) matching
Dental insurance

We are seeking a Data Migration / Test Lead to join the team! This role owns two critical workstreams on an Enterprise Technology Management implementation for a municipal government client: moving the City's existing help desk tickets, asset inventories, software licenses, and project records into ServiceNow, and proving through structured testing that the configured solution works before go-live. This is a full-time, hybrid position based out of our Tysons, VA office with periodic travel to the client site in Danville, VA.

Responsibilities

Data Migration

Inventory the City's legacy data sources (e.g., current help desk tool, asset spreadsheets, license records, project trackers) and assess data quality
Develop the data migration strategy, source-to-target mapping, and cleansing rules with City data owners
Build and run migration loads using ServiceNow Import Sets, Transform Maps, and IntegrationHub ETL
Run mock migrations, reconcile record counts, and resolve data defects
Plan and execute the production cutover and data validation sign-off

Testing & Quality Assurance

Develop the master test plan covering unit, system integration, regression, performance, and user acceptance testing (UAT)
Write test cases traced to City requirements and acceptance criteria
Use the ServiceNow Automated Test Framework (ATF) to build reusable regression tests
Coordinate accessibility testing against Section 508 / WCAG 2.1 AA to support the VPAT/ACR
Facilitate UAT with City staff, manage the defect log, and report test results to the Project Manager

Collaboration

Work with the ServiceNow Architect and module specialists on target data structures and fixes
Provide go/no-go readiness data for the go-live decision

Deliverables

Data Migration Plan, source-to-target mapping workbook, and data cleansing rules
Mock migration and reconciliation reports
Cutover plan and runbook
Master Test Plan, test cases, and requirements traceability matrix
ATF regression suite, UAT results, and defect log
Accessibility test results

Qualifications

Bachelor's Degree or higher (or equivalent experience)
6+ years of experience in data migration and/or software QA, with 3+ years on ServiceNow implementations
Hands-on experience with ServiceNow Import Sets, Transform Maps, and Automated Test Framework (ATF)
Strong SQL and Excel skills for data profiling, cleansing, and reconciliation
ServiceNow Certified System Administrator (CSA) required; ISTQB or similar testing certification a plus
Familiarity with Section 508 / WCAG 2.1 accessibility testing tools a plus
Excellent attention to detail and organization
Ability to travel to Danville, VA as required
Ability to pass a criminal background check required by the client contract

Salary- $120,000–$165,000
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Flexible work from home options available.

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