Lounge

JOIN OUR TEAM!

We are proudly managed by O’Reilly Hospitality Management, LLC ("OHM")

At OHM, we are:

• A forward-thinking (and growing) company offering opportunities to engage your passions through sustainability efforts, health & wellness, community
  involvement, & philanthropic outreach efforts.
• Committed to empowering Team Members throughout all levels of leadership. Every Team Member has the opportunity to contribute in a unique way, making a real impact.
• Seeking supportive, collaborative, detailed-oriented people to join our team!

At OHM, we offer:

• 401(k) & Roth 401(k) with company match – full-time and part-time Team Members are eligible!
• Health, Dental, Vision & Life Insurance 
• Paid Time Off, including Paid Parental Leave
• Growth Potential and Career Advancement
• Hotel/Restaurant Travel Perks & Discounts!

Never wait for a paycheck again! OHM Team Members can sign up for earned wage access through DailyPay on day one!

Now Hiring: Lounge Bartender
Location: Embassy Suites, Jonesboro, AR

Lounge Bartender.pdf

Purpose for the Position:

The Lounge Bartender is responsible for creating an inviting and enjoyable lounge experience by providing exceptional guest service, preparing and serving quality alcoholic and non-alcoholic beverages, and assisting with food service. This position builds positive guest relationships through friendly, attentive, and engaging interactions while maintaining a clean, organized, and well-stocked bar. The Lounge Bartender promotes the Art of Hospitality, follows responsible alcohol service practices, and contributes to a positive team environment while supporting the hotel's commitment to creating exceptional guest experiences and achieving profitability.

Essential Responsibilities:

• Welcome guests warmly, establish rapport, and provide attentive, personalized service throughout their lounge experience.
• Verify guests' age and identification before serving alcoholic beverages and follow all responsible alcohol service requirements.
• Take food and beverage orders, provide menu recommendations, answer questions, and enter orders accurately into the POS system.
• Prepare and serve alcoholic and non-alcoholic beverages according to company recipes, presentation standards, and guest preferences.
• Maintain appropriate and engaging conversations with guests while anticipating their needs and responding promptly to requests.
• Monitor food and beverage quality and presentation to ensure items meet guest expectations and service standards.
• Present guest checks, process payments accurately, maintain an appropriate cash bank, and complete POS-verified cash drops in accordance with company procedures.
• Set up the bar for daily operations, including preparing garnishes, stocking beverages, mixers, glassware, utensils, and other necessary supplies.
• Maintain adequate inventory levels of beer, wine, liquor, juices, soft drinks, coffee, water, coolers, and other bar essentials; communicate shortages to management.
• Wash, sanitize, and safely handle glassware, utensils, and bar equipment using designated dishwashing equipment or compartment sinks.
• Maintain a clean, organized, and guest-ready bar area, including shelves, coolers, counters, bar rails, bins, mirrors, bottles, fixtures, and floors.
• Perform ongoing bar maintenance, including pre-bussing, clearing tables, replacing capped ashtrays where applicable, and maintaining overall lounge cleanliness and appearance.
• Answer incoming telephone calls as needed, take call-in orders, and communicate guest requests appropriately.
• Maintain and properly care for bar equipment, supplies, and assigned work areas.
• Follow all company policies and procedures, brand standards, and applicable local, state, and federal laws and regulations.
• Obtain and maintain any required alcohol service certification or liquor card in accordance with applicable state and local requirements.
• Communicate professionally and positively with managers, co-workers, hotel guests, and the general public.
• Embrace and support OHM's O'Reach, OHX Experience, Green Team, Guest Service, Team Member Satisfaction, Health & Wellness, and Safety cultures.
• Perform other duties and responsibilities as required or requested.

Hours

• Flexible schedule based on business needs and lounge operating hours.
• Primarily evening shifts, with availability to work weekends, holidays, and other shifts as needed.
• Must be able to work scheduled shifts reliably and accommodate variations in business volume.

Skills, Knowledge & Abilities

• Strong guest service and interpersonal communication skills.
• Ability to prepare and serve a variety of alcoholic and non-alcoholic beverages.
• Knowledge of responsible alcohol service practices and applicable regulations.
• Basic math skills, including handling cash, processing payments, and balancing a cash bank.
• Ability to operate a POS system and other standard bar equipment.
• Strong attention to detail, organization, and cleanliness.
• Ability to multitask and work efficiently in a fast-paced hospitality environment.
• Ability to work independently while contributing to a collaborative team environment.
• Professional, friendly, and positive attitude with a genuine desire to create exceptional guest experiences.

Education & Experience

• High school diploma or equivalent preferred.
• Must be 21 years of age.
• Previous bartending, restaurant, hotel, or customer service experience preferred.
• Previous experience with beverage preparation, POS systems, and cash handling preferred.
• Must meet applicable minimum age requirements for alcohol service.
• Must obtain and maintain any required state or local alcohol service certifications or liquor cards.

Physical Activities & Requirements

• Ability to stand and walk for extended periods throughout scheduled shifts.
• Frequent reaching, bending, stooping, twisting, and turning.
• Ability to lift, carry, push, and pull items weighing up to 30 pounds, including beverage supplies, ice buckets, and inventory.
• Ability to safely handle glassware, bottles, bar tools, and other equipment.
• Ability to perform repetitive hand and arm movements, including pouring, mixing, cutting garnishes, washing glassware, and handling cash.
• Ability to maintain visual and auditory awareness of the lounge environment, guest needs, and service activity.
• Ability to work in a fast-paced environment while maintaining a professional and friendly demeanor.

Work Environment

Work is primarily performed in a hotel lounge and bar environment. The position may involve exposure to varying noise levels, temperature changes, wet floors, cleaning products, and extended periods of standing. Evening, weekend, and holiday availability may be required.

Environmental Conditions:

Inside: Protection from weather conditions but not necessarily from temperature changes. A job is considered “inside” if the worker spends approximately 75 percent or more of the time inside.

O’Reilly Hospitality Management, LLC, is an equal opportunity employer. Employment selection and related decisions are made without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, genetic information, disability, protected veteran status or other protected classifications.