Inbound Development Representative Box Genie

Job Summary

In this role, you will be focused on the eCommerce business. You will be responsible for building rapport with prospective clients, and developing lifecycle campaigns to close inbound generated leads. 

Duties & Responsibilities

• Use consultative sales approach to help customers explore Box Genie product offerings and make purchase decisions.
• Exceeding our customer's expectations with every call and educating our customers by bringing your unique personality, enthusiasm, and passion to every conversation you have.
• Meeting performance and revenue retention goals/KPIs.
• Prioritizing work time to optimize customer interactions that lead to sales.
• Constantly work with teams to identify and implement tactics to increase sales performance including scripting changes, call planning changes, offer changes and customer incentives.
• Monitor revenue generation of purchased items and research ways to increase contribution margins.
• Work in collaboration with internal teams to enhance sales pipeline and revenue generation.
• Responsible for maintaining agreed upon SLA for Sales Follow through.
• Analyzes and creates reports to recognize trends.
• Work in a fast-paced environment.
• Attendance is an essential job duty - being available and responsive during expected work hours and as the business requires

OTHER FUNCTIONS AND RESPONSIBILITIES

• Additional duties may be assigned by management.

Minimum Qualification

• Bachelor's degree in Business or a related field and two (2) years of related experience.
• Proven experience delivering increases in conversion and transactions on ecommerce, B2B websites.
• Previous or transferrable experience in sales, customer service and meeting structured KPIs

Preferred Qualifications

• Experience within the corrugated industry
• Experience with CRM tools such as Help desk tools (such as Intercom), Shopify, SalesForce, Pipedrive and standard ecommerce analytics platform
• Experience developing or working on project team implementing eCommerce platform/strategy
• Experience working with a matrixed team of stakeholders to achieve a common goal