Description:

The Creative Services Traffic Coordinator is a pivotal role responsible for managing the flow of creative projects and ensuring operational excellence across the department. This position requires 3-5 years of hands-on experience with Adobe Workfront, with a strong preference for candidates who have supported Workfront from an administrative or operational perspective. The coordinator will serve as the primary liaison between Creative Services and internal account teams and clients, ensuring clear communication, timely delivery, and strategic alignment.

In addition to daily traffic coordination, this role includes monthly reporting and analysis, with the opportunity to make data-driven observations that influence how projects are managed and resourced. The ideal candidate will be proactive in identifying workflow trends, bottlenecks, and opportunities for optimization—helping shape the department’s approach to traffic and project management.

Key Responsibilities

Log and track incoming projects in Adobe Workfront or a similar project management software, ensuring visibility and timely assignment
Assess team workload and assign projects to maintain balanced distribution and meet deadlines
Monitor and respond to requests from the shared department inbox, escalating as needed
Act as the face of Creative Services, representing the team in meetings and communications with internal account teams and clients
Generate and distribute monthly reports on project volume, turnaround times, and resource allocation
Analyze reporting data to identify trends, inefficiencies, and opportunities for improvement
Collaborate with leadership to influence traffic and project management strategies based on reporting insights
Support the design team by managing stakeholder expectations and facilitating clear communication
Assist with fast-turnaround projects and special initiatives during peak periods
Maintain awareness of department morale and flag potential issues to supervisors

Qualifications:

3–5 years of experience using Adobe Workfront or a similar project management software, preferably in a traffic coordination or project management capacity
Administrative experience with Workfront (e.g., managing templates, workflows, reporting dashboards) strongly preferred
Familiarity with Adobe Creative Suite is a plus
Strong analytical skills with the ability to interpret data and make actionable recommendations
Excellent organizational and multitasking abilities with a proactive mindset
Strong written and verbal communication skills; able to build trust and rapport with stakeholders
Proficiency in Microsoft Word, Excel, and Outlook
Ability to work flexible hours, including short-notice overtime when needed
High level of professionalism and discretion when handling sensitive information
Demonstrated ability to work collaboratively and foster a team-oriented environment

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