Description

Job Title: Warranty Service Technician
Company: Harlan Global Manufacturing
Start Date: July 2026
Location: 27 Stanley Road, Kansas City, Kansas 66115
Department: Production / Assembly / Warranty

Position Summary

Harlan Global Manufacturing is seeking a skilled and versatile Warranty Service Technician to support our growing operations. This role is responsible for diagnosing and resolving warranty-related issues both remotely and at customer sites, supporting customers, and contributing to production and assembly as needed. The ideal candidate will have a strong mechanical background, excellent problem-solving skills, and the ability to communicate effectively with both customers and internal teams.

Key Responsibilities

Warranty Support & Customer Service
- Serve as direct contact for customer warranty inquiries via phone and email
- Diagnose mechanical and product issues remotely and determine appropriate solutions
- Coordinate warranty claims, repairs, and replacements in a timely manner
- Ensure high levels of customer satisfaction through professional and responsive communication
Field Service & Travel
- Travel to customer sites to troubleshoot, diagnose, and repair warranty-related issues
- Perform on-site inspections, repairs, and adjustments to equipment
- Document service visits, findings, and corrective actions
- Represent Harlan Global Manufacturing professionally while on-site with customers
- Travel as required based on business needs
- No more than 30% travel
Warranty Documentation & Administration
- Complete and maintain accurate warranty paperwork and service records
- Track warranty claims, root causes, and resolutions for reporting and continuous improvement
- Collaborate with engineering and production teams to identify recurring issues

Additional work listed below as needed for down time on Warranty service:

Technical & Mechanical Work
- Troubleshoot, repair, and rebuild company products and components
- Perform hands-on mechanical work including disassembly, inspection, repair, and reassembly
- Assist in product testing and validation as needed
Production & Assembly Support
- Work on the production and assembly line during peak demand or as needed
- Ensure adherence to quality standards and safety procedures
- Support cross-functional teams to meet production goals
Process Improvement & Documentation
- Develop and update work instructions for assembly, repair, and service procedures
- Recommend improvements to product design, manufacturability, and serviceability
- Assist in training team members on repair techniques and best practices

Why Join Harlan Global Manufacturing?

Opportunity to work in a hands-on, impactful role with field exposure
Cross-functional experience across service, production, and engineering
Growth potential within a dynamic manufacturing environment

Requirements

Qualifications

High school diploma or equivalent required; technical certification or associate degree preferred
Strong mechanical aptitude with hands-on experience in assembly, repair, or manufacturing
Experience with warranty processing, field service, or customer support preferred
Ability to read and interpret technical drawings, schematics, and manuals
Ability and willingness to travel to customer sites as needed
Valid driver’s license and ability to meet company driving requirements
Proficiency with basic computer systems and documentation tools
Excellent communication and interpersonal skills

Skills & Competencies

Mechanical troubleshooting and problem-solving
Strong customer service and communication skills
Attention to detail and accuracy in documentation
Ability to work independently in the field and collaboratively in a team environment
Adaptability in a fast-paced, hands-on environment

Work Environment

Combination of office, shop floor, production line, and customer site environments
Travel to customer locations may be required
May require lifting, standing, and use of hand and power tools
Use of appropriate personal protective equipment (PPE) required

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